What are the responsibilities and job description for the Member Services Representative position at Elite Fitness?
Special Skills:
Strong customer service skills Responsibilities:
Strong customer service skills Responsibilities:
- Membership Sales.
- Greet all members & guests with a smile and wish them well as they exit the club.
- Check in all members and guests in accordance with company procedures.
- Facilitate any messages on club software at member check-in.
- Answer phones in courteous, helpful, professional manner.
- Communicate special events to members and guests.
- Maintain an atmosphere which makes members feel welcome.
- Facilitate all member requests or forward to a manager.
- Maintain professional disposition at all times.
- Sell retail products.
- Schedule member services: tanning, etc.
- Facilitate payment of member services in accordance with company procedures.
- Know club facility, services, and schedules.
- Maintain a clean and organized work area.
- Assist in all projects as delegated by club management.
- Follow all policies and procedures in the Employee Handbook.
- Opening and closing duties.
Meetings:
• Monthly or Weekly Department Meetings
• Employee Training Meetings
