Warranty Coordinator

Elite Flooring

Warranty Coordinator

Elite Flooring is a leading floor covering contractor head-quartered in Atlanta, GA with regional offices in North Carolina, South Carolina, Tennessee, and Florida.  The company sells and services, national and regional Home Builders, Commercial & General Contractors, Multi-Family apartment communities among other account types with a track record of proven success since 1996.

Job Description :                Warranty Coordinator

Reports To :                        Branch Manager

Assignment Focus :           We have an immediate opening for a Warranty Coordinator to join our team.  The Warranty Coordinator will focus on warranty coordination for large national and regional home builders.  This position will communicate directly with builder warranty personnel and homeowners to identify and resolve any warrantable items that arise after closing.  Managing warranty installations is a combination of research, follow through, and communication.  Forethought and conceptual problem solving skills are required to accommodate customers and reduce the risk of delays.

Primary Responsibilities :

• Develop a thorough understanding of warranty policies and procedures
• Evaluate all warranty service requests to ensure that they are valid and fall within warranty guidelines
• Schedule warranty and repair service with homeowners and / or builders
• Monitor and track all warranty jobs to ensure completion
• Maintain positive relations with homeowners and builders
• Keep current with warranty guidelines and homeowner warranty manuals

Desired Skills and Experience :

Salary & Benefits