What are the responsibilities and job description for the Warranty Coordinator position at Elite Flooring, Inc.?
Elite Flooring
Warranty Coordinator
Elite Flooring is a leading floor covering contractor head-quartered in Atlanta, GA with regional offices in North Carolina, South Carolina,Tennessee,and Florida. The company sells and services, national and regional Home Builders, Commercial & General Contractors, Multi-Family apartment communities among other account types with a track record of proven success since 1996.
Job Description: Warranty Coordinator
Reports To: Branch Manager
Assignment Focus: We have an immediate opening for a Warranty Coordinator to join our team. The Warranty Coordinator will focus on warranty coordination for large national and regional home builders. This position will communicate directly with builder warranty personnel and homeowners to identify and resolve any warrantable items that arise after closing. Managing warranty installations is a combination of research, follow through, and communication. Forethought and conceptual problem solving skills are required to accommodate customers and reduce the risk of delays.
Primary Responsibilities:
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Warranty Coordinator
Elite Flooring is a leading floor covering contractor head-quartered in Atlanta, GA with regional offices in North Carolina, South Carolina,Tennessee,and Florida. The company sells and services, national and regional Home Builders, Commercial & General Contractors, Multi-Family apartment communities among other account types with a track record of proven success since 1996.
Job Description: Warranty Coordinator
Reports To: Branch Manager
Assignment Focus: We have an immediate opening for a Warranty Coordinator to join our team. The Warranty Coordinator will focus on warranty coordination for large national and regional home builders. This position will communicate directly with builder warranty personnel and homeowners to identify and resolve any warrantable items that arise after closing. Managing warranty installations is a combination of research, follow through, and communication. Forethought and conceptual problem solving skills are required to accommodate customers and reduce the risk of delays.
Primary Responsibilities:
- Develop a thorough understanding of warranty policies and procedures
- Evaluate all warranty service requests to ensure that they are valid and fall within warranty guidelines
- Schedule warranty and repair service with homeowners and / or builders
- Monitor and track all warranty jobs to ensure completion
- Maintain positive relations with homeowners and builders
- Keep current with warranty guidelines and homeowner warranty manuals
- General understanding of the construction or home building industry
- Problem-solving abilities
- Ability to multitask in a fast paced environment
- Self-starter with a positive attitude
- Excellent communication skills
- Proactive customer service approach
- Salary will be commensurate with experience
- 401k with company contribution of $0.50 on the dollar up to 6% for matching
- First year 12 days paid time off, after second year 18 days paid time off
- Medical paid by employer at 75%
- Great corporate culture and working environment
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