CSR - Customer Service Representative

Job Overview
Elite Growers is a fun, dedicated group of people who enjoy populating the world with beautiful well-grown plants. We focus on quality in every aspect of what we do. From the plants we grow to the service we provide, we strive to always be Elite.

• This is generally an office position, so obviously, the right person should have a diverse set of computer skills and be comfortable providing customer service and selling cool plants on either the phone, via email, or even over fax (yikes).
• This is not always an office position, so you’ll also need to be able to walk around a production nursery, occasionally pick up plants,
• This position involves everything from order entry and fulfillment to inventory management which means you’ll need a high level of organization, outstanding problem-solving skills, and the ability to juggle a bunch of tasks at the same time.

This is a full-time, year-round opportunity with a generous compensation and benefits package.

If this all sounds intriguing and you think you have what it takes to be our right person, send us a resume, a cover letter, or anything that gets our attention and makes us say, WOW, we need this person working at Elite Growers.

Duties

• Knowledge of perennials plants is highly favored for this position.
• Respond promptly and effectively to customer inquiries via phone, email, or chat.
• Provide accurate information regarding perennials or substitutions to enhance customer satisfaction.
• Maintain detailed records of customer interactions and transactions through data entry.
• Handle cash transactions accurately and securely when required.
• Collaborate with team members to improve processes and enhance the overall customer experience.
• Utilize computer systems efficiently to manage customer accounts and support requests.
• Participate in training sessions to stay updated on plant knowledge.

Qualifications

• Previous experience in client services or customer support is preferred.
• Excellent communication skills with the ability to convey information clearly and concisely.
• Experience with data entry tasks, ensuring accuracy in all records maintained.
• Familiarity with cash handling procedures is a plus.
• Must be able to multi-task.
• A positive attitude, strong work ethic, and the ability to work well under pressure are essential traits for success in this role.

Join us in providing outstanding service to our customers while growing your horticulture career in a supportive environment!

Job Type: Full-time

Pay: $52,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Shift:

• Day shift

Experience:

• perennial plant: 1 year (Required)

Ability to Commute:

• Ingleside, IL 60041 (Preferred)

Ability to Relocate:

• Ingleside, IL 60041: Relocate before starting work (Preferred)

Work Location: In person

Salary : $52,000 - $65,000