What are the responsibilities and job description for the Customer Service Sales Representative position at Elite Hoops Basketball?
The Sales & Customer Service Representative is a full-time position that works in coordination with the General Managers of two EHB Basketball / EAV Volleyball Club Facilities (Alpharetta & Peachtree City). This position is a full-time salaried position with incentive opportunities. Representatives will help ensure our customer service and sales-based culture is upheld along with following and executing our operational systems that ensure an impactful business. This position will require retail hours including nights and weekends. Facilities are open until 8 : 30pm during the week and every Saturday and Sunday.
The Representatives will also be the point person for customers to contact and be the face of our facilities. It's a Representative's sole desire to ensure our customer experience is held to the expected standards inside and outside the facility and to oversee the systems and processes that have aided us in becoming an award winning business.
The ideal candidate is someone looking to begin a career in the sports business field. This position is for an individual that would like to get a career started in sports, sales, operations, and management. This position will require retail hours including nights and weekends. Facilities are open until 8 : 30pm during the week and every Saturday and Sunday.
This is an entry-level position with an award-winning company that is in growth mode. It can allow the right person to come in, learn what it takes to run a profitable business, and align themselves with a company that rewards its employees with additional opportunities.
Job Functions :
- Drive Revenue in the Door
- Support the Skills Director & Sales Manager with identifying, prioritizing, and solidifying key partnerships with organizations to gain access to target customers.
- Lead by Example :
- Be and live the culture of our organization
- Follow the process and procedures for Sales and Customer Service Representatives
- Run and maintain the front of the house (Sales / Customer Service)
- Turn Prospects into Customers
- Listen and understand Customer needs and match needs to service offerings
- Grow Revenue with Existing Customers
- Retain Existing Customers
- Directly ensure that we provide an inviting atmosphere for our customers
- Perform opening and closing procedures that ensure the facility is in position to succeed each day
- Execute daily operating checklists to ensure we fulfill our mission of operating with excellence
- Work with the Skills Director & Sales Manager and fellow Representatives to ensure sales pitches, scripts and expectations are being followed (sales-based culture)
- Develop and implement plans to grow specific revenue streams that you will be responsible for
Experience Fit :
Culture Fit :
Communication and Technological Skills :
Pay :
Full Time-Salaried (40 hours / wk)
40,000-$48,000 per year based on experience
Commissions can begin after 3 months
Salary : $40,000 - $48,000