What are the responsibilities and job description for the Front Desk Associate position at Elite Hotels Group?
Responsibilities:
- Greet and welcome guests upon arrival
- Check-in and check-out guests using the hotel's reservation system
- Answer phone calls and respond to guest inquiries
- Provide information about hotel amenities, services, and local attractions
- Handle guest complaints or concerns in a professional and timely manner
- Maintain a clean and organized front desk area
- Assist with administrative tasks such as filing, data entry, and photocopying
Qualifications:
- Excellent customer service and communication skills
- Strong attention to detail and organizational abilities
- Ability to multitask and prioritize tasks effectively
- Proficiency in using phone systems and computer software
- Previous experience in a customer service or hospitality role is preferred
- High school diploma or equivalent required
If you are a friendly and outgoing individual with a passion for providing exceptional guest service, we would love to hear from you. Please submit your application for consideration.
Job Types: Full-time, Part-time
Pay: From $10.50 per hour
Benefits:
- Employee discount
Schedule:
- Day shift
- Holidays
- Night shift
- Overnight shift
Work Location: In person
Salary : $11