What are the responsibilities and job description for the Operations Command Center Dispatcher position at Elite Investigations?
Operations Command Center Dispatcher
Job Summary : Located in the Yonkers HQ office, Dispatch is the 24-hour hub for all communications. From National / Local clients, security officers, requests & concerns, all calls are received by this team and sent to the proper channels.
Job Description :
- Answer calls in a timely & professional manner. Hearing the needs of the caller and pointing them to the department that can further assist, along with sending an email on their behalf
- Complies and records multiple types of data Including but not limited to : Clock ins / out, call outs, emergencies, potential clients & National requests
- Send / respond to Dispatch & nationals' emails in a time timely manner
- Must be able to multitask – Phone calls, emails to proper department & provide access control to the front desk of HQ
- Must have the ability to maintain professional composure during stressful situations.
Required Education and Experience
High school diploma or equivalent required.
Minimum two years of dispatcher / customer service experience
Must display exceptional customer service and communication skills and always display a professional demeanor and excellent customer service
Intermediate computer skills to utilize innovative, wireless technology
Elite Investigations embarked on its mission over 40 years ago, aiming to deliver outstanding security services to clients across various sectors. From the very beginning, we have maintained the core belief that attracting and retaining top-tier personnel is essential for securing and satisfying our esteemed clientele. Our commitment to excellence in recruitment means we continually seek out the most skilled and dedicated professionals in the security field.
Over the years, we have built a reputation for reliability and quality, serving a diverse range of clients, including corporations, private businesses, and individuals who require meticulous attention to their security needs. Our team is marked by a strong dedication to customer service, ensuring that we not only meet but exceed our clients’ expectations.
We invite passionate and driven individuals who are interested in pursuing a fulfilling career in the security industry to apply. At Elite Investigations, you will have the opportunity to work alongside experts in the field and contribute to a company that values professionalism, integrity, and innovation in all aspects of security service provision.
Salary : $21
