What are the responsibilities and job description for the Client Experience Coordinator position at Elite Lawn Care?
Client Experience Coordinator
About Us
At Elite Lawn Care, we don’t just maintain lawns—we build relationships, inspire confidence, and grow careers. We are Oklahoma’s leading lawn care company, recognized for exceptional service and a positive team culture. Our core values—Dependability, Integrity, Efficiency, Teamwork, and Customer-Centric Excellence—are the foundation of everything we do. Join a team where your contributions are valued, and every day offers opportunities to grow and make a meaningful impact on our clients and community.
Position Overview
The Client Experience Coordinator is the heart of our client-first approach. You’ll be a vital link between clients and our services, ensuring every interaction leaves a lasting impression. From supporting new client sign-ups to client retention and referral promotions, you’ll be a key contributor to our company’s growth. This position blends high-touch customer service with proactive outreach, making every client feel like a VIP. If you’re a people-person with a knack for organization and problem-solving, this role is for you.
Key Responsibilities
Client Engagement & Sales
- Be the Voice of Elite Lawn Care: Handle incoming calls with warmth and professionalism, creating a positive first impression.
- Turn Inquiries into Clients: Assess client needs and recommend the best lawn care services.
- Showcase Our Expertise: Educate clients on our service offerings and promote the benefits of working with Elite Lawn Care.
Customer Retention & Follow-Up
- Build Loyalty: Proactively follow up with clients to ensure satisfaction, resolve concerns, and offer additional services as needed.
- Handle Client Requests: Address client questions or concerns via phone, email, or text, aiming to exceed their expectations.
- Track Client Feedback: Identify at-risk clients and escalate unresolved issues to the Client Success Lead.
Referral Program Promotion
- Promote Referrals: Highlight our referral program during client interactions, encouraging them to refer friends and family.
- Track & Thank Referrals: Monitor client referrals and ensure referrers receive recognition and rewards.
Billing & Scheduling Support
- Accurate Payments: Process client payments accurately and resolve billing questions with professionalism.
- Call-Ahead Notifications: Proactively notify clients of upcoming services to keep them informed and reduce reschedules.
- Coordinate Requests: Assist with special client requests and communicate changes to the Client Success Lead.
Product Knowledge and Service Expertise
- Become an expert on Elite Lawn Care services, from lawn treatments to pest control.
- Provide tailored recommendations to clients, emphasizing value and quality.
- Educate clients about our unique services, building trust and adding value to each relationship.
Qualifications
- Customer-Focused: Proven ability to build lasting client relationships and deliver exceptional service.
- Sales-Driven: Comfortable handling leads, engaging clients in discovery conversations, and confidently overcoming objections to close sales.
- Organized and Detail-Oriented: Skilled at managing multiple client interactions, payments, and follow-ups efficiently.
- Strong Communicator: Excellent verbal and written communication skills, with the ability to handle challenging client situations professionally.
- Team Player: Collaborative mindset and ability to work effectively with team members and supervisors.
Preferred Experience
- Industry Knowledge: Experience in lawn care, landscaping, or pest control is a plus but not required.
- Tech-Savvy: Familiarity with CRM systems and office software to manage client data and workflows.
Compensation and Benefits
- Hourly Rate: $16 - $20 per hour, based on experience.
- Benefits Package: Health, Dental, and Paid Time Off (PTO).
- Enjoy a supportive work environment, opportunities for skill development, and recognition for your achievements.
Why Join Elite Lawn Care?
At Elite Lawn Care, you’ll be part of a company that prioritizes people—both clients and employees. Your contributions will help grow our business while you grow your career. We’re dedicated to providing an inclusive, supportive environment where you’re empowered to be your best.
Ready to join the Elite team? Click "Apply Now" and take the first step toward a rewarding career as a Client Experience Coordinator!
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Benefits:
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Referral program
Shift:
- 10 hour shift
- Day shift
Work Location: In person
Salary : $16 - $20
