IT Support Tech Part-Time

Hardware and Software Management

• Install, configure, maintain, and troubleshoot computer systems, printers, peripherals, and software applications.
• Perform system updates, software installations, and patch management to ensure optimal performance and security.

User Support and Training

• Provide technical support to users via phone, email, teams, remote desktop, or in-person assistance.
• Conduct training sessions and create user guides to help staff effectively use IT systems and applications.
• Educate users on IT security best practices to safeguard company data.

User Account and Access Administration

• Create, modify, and manage user accounts, work email addresses, and access levels based on job roles.
• Ensure secure access to systems and applications by implementing appropriate permissions and monitoring usage.

Network Management and Security

• Monitor and maintain local area networks (LAN), wide area networks (WAN), and wireless networks.
• Implement and enforce network security measures, including firewalls, VPNs, and antivirus tools.
• Troubleshoot connectivity issues and optimize network performance.

Asset Management

• Maintain an up-to-date inventory of IT assets, including hardware, software, and licenses.
• Oversee the procurement, deployment, and decommissioning of IT equipment.
• Ensure asset lifecycle management aligns with company policies and budgetary constraints.

Policy, Procedure, and Security Enforcement

• Develop, document, and enforce IT policies and procedures.
• Conduct regular audits to ensure compliance with company policies and external regulations.
• Monitor systems for unauthorized access and respond to security incidents promptly.

Vendor Management

• Liaise with external vendors to procure IT hardware, software, and services.
• Monitor vendor performance and ensure contracts and service level agreements (SLAs) are met.
• Coordinate with vendors for system upgrades, repairs, and technical support.

IT Project Participation

• Assist in planning and implementing IT projects, such as system upgrades, migrations, clinic launches, and new software rollouts.
• Collaborate with other IT staff and departments to ensure smooth project execution.
• Provide post-implementation support and feedback for continuous improvement.

Documentation and Reporting

• Maintain detailed records of IT support activities, asset inventory, and system configurations.
• Prepare reports on system performance, support requests, and resolved issues.
• Document lessons learned and solutions to recurring problems for future reference.

Continuous Improvement

• Stay up-to-date with emerging technologies and industry trends.
• Recommend improvements to IT systems and processes to enhance efficiency and security.
• Participate in ongoing training to expand technical expertise and certifications.

Technical Expertise

• Proficiency in Office 365 applications and administration, including Exchange, Teams, and SharePoint.
• Familiarity with Azure Active Directory for user account management and security configurations.
• Hands-on experience with VOIP phone systems, specifically OnSIP and Grandstream hardware/software.
• Basic understanding of network fundamentals, including LAN, WAN, DNS, DHCP, and VPN setup and troubleshooting.
• Knowledge of setting up and troubleshooting printers, scanners, and other peripherals.

Support Tools and Systems

• Experience using project management tools like ClickUp, Jira, or similar software, as well as ticketing systems for IT service management.
• Proficiency with remote desktop tools such as Screenconnect, TeamViewer, or similar software for remote support.

Customer Service Skills

• Strong customer service and interpersonal skills to effectively support end users at all technical levels.
• Ability to communicate technical information clearly and effectively to non-technical users.

Adaptability and Learning

• Willingness to learn new hardware, software, and emerging technologies to stay updated in the field.
• Ability to adapt quickly to changing priorities and troubleshoot unexpected issues.

Team and Collaboration

• A team player with the ability to work collaboratively in a dynamic environment.
• Strong organizational and time management skills to balance multiple tasks effectively.

Flexibility and Mobility

• Willingness to travel to different locations as needed for installations, troubleshooting, and support.
• Availability to work flexible hours, including occasional after-hours support when required.

Additional Considerations

• Basic understanding of IT security principles and best practices.
• Familiarity with industry certifications (e.g., CompTIA A , Network , or Microsoft certifications) is a plus but not required.
• Must have a valid and current drivers’ license with the ability to meet Good Driver Standards and be covered by the company insurance policy.

Notice to Staffing Agencies/Job Placement Services: RTO Systems, Inc. dba Elite Corporate Wellness, the management services organization (MSO) for Elite Corporate Medical Services (collectively referred to as "Elite"), does not accept unsolicited resumes from any source other than directly from candidates. Any unsolicited resumes sent to Elite, including those sent to any affiliated mailing address, fax, email, or directly to any Elite employee, owner, or contractor, will be considered the property of Elite. No fees will be paid for placements that result from unsolicited resumes. Elite will regard any candidate submitted through an unsolicited resume as being referred by the agency without any charge or fee. Agencies must first obtain written approval from Elite's recruiting function before submitting resumes, and this must be done in conjunction with a valid, fully-executed contract for services, in response to a specific job opening. Elite will not pay any fees to agencies that do not have such agreements in place. Only written agreements, signed by an authorized representative from Elite Human Resources or their designee, will be considered valid. No other Elite employee is authorized to bind Elite to any agreements regarding the placement of candidates.