What are the responsibilities and job description for the IT Support Technician position at Elite Medical Health & Wellness?
- Hardware & Software Management: Install, configure, maintain, and troubleshoot computers, printers, peripherals, and software. Perform updates, installations, and patch management to ensure security and performance.
- User Support & Training: Provide technical assistance via phone, email, Teams, remote desktop, or in-person. Create user guides and conduct training on IT systems and security best practices.
- User Account Management: Manage user accounts, email addresses, and access levels, ensuring secure system access and permissions.
- Network & Security: Maintain LAN, WAN, and wireless networks, troubleshoot connectivity issues, and enforce firewalls, VPNs, and antivirus security measures.
- Asset Management: Track and manage hardware, software, and licenses, overseeing procurement and lifecycle management.
- Policy & Compliance: Develop and enforce IT policies and security protocols, conduct audits, and monitor for unauthorized access or security incidents.
- Vendor Coordination: Work with vendors to procure and maintain IT hardware, software, and services, ensuring SLA compliance.
- IT Projects: Assist with system upgrades, migrations, clinic launches, and software rollouts, ensuring smooth implementation and support.
- Documentation & Reporting: Maintain IT records, asset inventories, and system performance reports, documenting recurring issues and solutions.
- Continuous Improvement: Stay updated on emerging technologies and industry trends, recommending and implementing improvements to enhance efficiency, security, and overall IT operations.
Please note this job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
- Education & Experience: Associate degree in IT, Computer Science, or related field (preferred) or 1-3 years of IT support experience.
- Technical Skills: Proficient in Office 365 (Exchange, Teams, SharePoint) and Azure AD; experience with OnSIP, Grandstream VOIP, LAN/WAN networking, and troubleshooting peripherals.
- Support Tools: Skilled in ClickUp, Jira, IT ticketing systems, and remote support tools (ScreenConnect, TeamViewer).
- Customer Service: Strong communication skills; able to explain technical concepts to non-technical users.
- Adaptability: Quick learner, problem-solver, and adaptable to new technologies.
- Team & Collaboration: Organized, detail-oriented, and able to multitask in a fast-paced environment.
- Flexibility: Willing to travel for support (Up to 50%) and available for occasional after-hours work.
- Driving: Must have a valid driver's license, personal auto insurance, and meet company driving standards.
- Other Requirements: Basic IT security knowledge; CompTIA A , Network , or Microsoft certifications are a plus.
Join our dynamic team at Elite Corporate Medical Services, a concierge health organization dedicated to designing health clinic settings based on client needs for employees and their families. Additionally, Elite Medical provides services to college students at school sites. Our exclusive services are not open to the general public. Our Elite Team is comprised of innovative, collaborative, and fun individuals who share a common goal of making a positive impact on the lives of others. At Elite Corporate Medical Services, we are committed to improving the health and wellness of organizations, one life at a time.
Notice to Staffing Agencies/Job Placement Services: RTO Systems, Inc. dba Elite Corporate Wellness, the management services organization (MSO) for Elite Corporate Medical Services (collectively referred to as "Elite"), does not accept unsolicited resumes from any source other than directly from candidates. Any unsolicited resumes sent to Elite, including those sent to any affiliated mailing address, fax, email, or directly to any Elite employee, owner, or contractor, will be considered the property of Elite. No fees will be paid for placements that result from unsolicited resumes. Elite will regard any candidate submitted through an unsolicited resume as being referred by the agency without any charge or fee. Agencies must first obtain written approval from Elite's recruiting function before submitting resumes, and this must be done in conjunction with a valid, fully-executed contract for services, in response to a specific job opening. Elite will not pay any fees to agencies that do not have such agreements in place. Only written agreements, signed by an authorized representative from Elite Human Resources or their designee, will be considered valid. No other Elite employee is authorized to bind Elite to any agreements regarding the placement of candidates.
