Key Qualification Skills Required

• Excellent interpersonal, relationship, communications (both oral and written), customer service, and organization skills
• Ability to work in a fast paced, stressful environment and possess the flexibility to adapt to a rapidly changing work environment.
• Ability to read, count, and write to accurately complete all documentation per Department of Transportation (DOT) requirements.
• Ability to perform vehicle inspections, maintain cleanliness of shuttle interiors, fuel buses, log trip counts, and assist disabled passengers.
• Safety and professionally transport customers from point A to point B.
• Ability to apply basic mathematical skills such as adding, subtracting, multiplying, dividing in all units of measure. Ability to make correct change for customers.
• Ability to operate equipment such as hand-held computers, cellphones and other equipment as required.
• Ability to use company designed software on hand-held device.
• Possess a thorough knowledge of all areas of the designated area including landmarks, major streets and highways.
• Ability to maintain a flexible schedule to meet operational needs. 
• Must be able to work in extreme weather conditions and lift and/or move equipment up to 75 pounds
• Any other duties as assigned by the Shift or Operations Manager

Key Responsibilities of this Position Include

• Deliver exceptional customer service and meets customer’s needs at all times.
• Understand and respond appropriately to customer problems or complaints while maintaining a refined and polite demeanor.
• Safely and professionally transport employees from their designated parking areas to their place on work on time.
• Courteously assist customers by answering any questions they may have. If necessary, direct the customers to your Supervisor or the General Manager for further assistance.
• Report any known accidents, observed or suspected violations of Company policy, safety hazards, or any unusual occurrence to your Supervisor and General Manager immediately.
• Communicate debris, water, oil spills, etc. observed on roadways and in parking areas to your Supervisor and General Manager.
• Possess a thorough knowledge of all areas of the parking areas and major streets, landmarks, and highways in and surrounding downtown Jacksonville, FL.
• Communicate by telephone, two-way radio, and in person in a courteous, friendly, and professional manner.
• Ensure compliance with state and federal regulations.
• Arrive to work every scheduled day, on time and in uniform, maintaining a neat, professional appearance at all times.
• Ensure compliance with Company policies, procedures, and practices; and supports Company loss prevention efforts.

Certification and License Requirements Include

• High School Diploma or equivalent preferred
• Valid Class B CDL Class Driver's License with Passenger Endorsement, per DOT regulations
• Minimum one year of experience with CDL Class driver's license preferred
• Driving record that indicates no major traffic violations in past three years is required
• Current Medical Examiner's Certificate (DOT Medical Card) is required
• Drivers are required to be 21 years or older for insurance purposes

Ideal Candidate Characteristics Include

• Previous Customer Service experience
• Shuttle bus vehicle maintenance experience preferred
• Knowledge on all Microsoft Suite products