What are the responsibilities and job description for the SUPERVISOR position at Elite Parking Services of America Inc?
About the Role:
The Supervisor at Elite Parking Services of America plays a crucial role in ensuring that operations run smoothly and efficiently. This position is responsible for overseeing staff, managing daily activities, and ensuring that guests receive exceptional service. The Supervisor will implement policies and procedures that enhance the guest experience while also maintaining a positive work environment for employees. Additionally, this role involves monitoring performance metrics and addressing any issues that may arise to uphold the organization's standards. Ultimately, the Supervisor is key to driving customer satisfaction and operational excellence in the Jacksonville, FL area. Excellent opportunity for a person working towards a degree in hospitality management or a related field.
Minimum Qualifications:
- High school diploma or equivalent.
- Must be able to work nights and weekends, as well as holidays as needed.
- Strong understanding of customer service principles and practices.
Preferred Qualifications:
- Proven experience in a supervisory role within the hospitality or hotel industry.
- Familiarity with hospitality management software and tools.
- Bilingual a plus.
Responsibilities:
- Oversee daily operations and ensure that all staff members are performing their duties effectively.
- Train, mentor, and evaluate team members to foster a high-performance culture.
- Address guest inquiries and complaints promptly to ensure a positive experience.
- Implement and enforce company policies and procedures to maintain operational standards.
- Collaborate with management to develop strategies for improving service quality and operational efficiency.
Skills:
The required skills for this Supervisor position include strong leadership and communication abilities, which are essential for guiding team members and ensuring effective collaboration. Problem-solving skills are crucial for addressing guest complaints and operational challenges promptly. Time management skills will help the Supervisor prioritize tasks and manage staff schedules efficiently. Overall, a combination of these skills will enable the Supervisor to create a positive work environment and enhance the guest experience.
Salary : $15 - $16
