What are the responsibilities and job description for the Manager On Duty position at Elite Sports Clubs?
We are currently seeking a reliable and customer-focused Manager On Duty to join our team and oversee operations during nights, weekends, and early mornings or late-night shifts.
Responsibilities :
- Serve as the point of contact for members and guests during evening, weekend, early morning, and late-night shifts. Providing assistance, addressing inquiries, and resolving issues as needed.
- Supervise and support staff across all departments, ensuring smooth operations and exceptional customer service delivery.
- Monitor facility activities and address any safety or security concerns in a timely manner.
- Act as a liaison between staff and management, conveying important information and escalating issues as necessary.
- Assist with administrative tasks, including scheduling, payroll verification, and inventory management.
- Conduct regular facility walkthroughs to ensure cleanliness, maintenance, and adherence to safety protocols.
- Handle member and guest feedback and complaints professionally, seeking resolution and providing follow-up as needed.
- Assist with special events, promotions, and member engagement activities as directed by management.
- Collaborate with the management team to identify areas for improvement and implement solutions to enhance member satisfaction and operational efficiency.
Qualifications :
Benefits :
