Box Office Representative

You will be called upon to support our biggest events such as Professional Boxing, MMA Championships matches, Jiu Jitsu Tournaments, NCAA Coaches Viewing Events, Pickleball Championship Tournaments, Cornhole Tournaments, Cheer and Gymnastics competitions along with other family/sporting events. Your responsibilities will be to greeting guest properly, selling and scanning event tickets or assume any other responsibilities as directed by department head or coordinator, or as is necessary to perform this job.

Arizona Athletic Grounds is a 300-acre multi-use family, sport and entertainment complex of outdoor and indoor team athletic facilities geared toward high-energy entertainment and sports in Mesa, Arizona and growing by the day. Our mission is to provide families a safe, friendly, high-quality environment in which to experience different sporting, artistic, educational, and entertainment for the whole family. Our core values are the backbone of our business and guide our hiring process: we are service oriented, commented, inclusive, transparent, inspirational, and accountable.

Job Summary:

Box Office Representatives are the front line of customer services for AZ Athletic Grounds. provide professional and exemplary customer service to all guests.

Primary Duties:

• Engage with Customers to sell tickets
• Responsible for greeting guests properly in various locations of the complex, directing them to desired locations, and ensuring proper crowd flow
• Responsible for scanning tickets for the appropriate event.
• Responsible for allowing only valid tickets or credentials into specific areas of the complex, not permitting spirits to leave certain spaces, and scanning tickets and/or providing wristbands or stamps to guests when needed.
• Ticket Service Representatives are expected to fill in any position as needed during any point of the event and will possibly become breakers during events to assist in giving co-workers breaks in various areas and positions around the complex.

Key Job Components:

• Provide World-Class service to all guests, vendors, and employees at all times.
• Anticipate and respond professionally to guests’ needs, concerns and questions.
• Check assigned areas pre and post event; proactively report and address needs prior to park opening and follow up to ensure issues are resolved.
• Learn all complex policies, procedures, locations, and event specific information provided.
• Recognize/check all ticket types and provide guests with friendly, accurate directions.
• Monitor assigned sections and surrounding areas to identify issues, report and notify appropriate personnel, and ensure compliance with arena policies, cleanliness, and safety.
• Adhere to all Company policies and procedures, including uniform and appearance guidelines.
• Communicate effectively, both in writing and verbally
• Work well with others, assist teammates, and perform and complete a variety of duties, often changing from one task to another, without the loss of efficiency or composure within Guest Services guidelines.
• As necessary, handle tough, high-pressure situations while remaining calm and professional.
• Complete other duties as assigned by Guest Services supervisors.
• Must be willing and able to work in all weather conditions.

Job Requirements

• Math and computer skills required.
• Must be able to work extended shifts of 10 hours or more as business dictates.
• Must be flexible with schedule and able to work different shifts.
• Must be able to stoop, bend and perform extensive standing and walking including stairs.
• May be required to perform diverse physical tasks.
• Possible hazards include, but are not limited to slips, trips, falls, burns, cuts and strains.
• Ability to experience and evaluate services.

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, We recognize that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners.

Any job offer is contingent upon the successful completion of pre-employment drug screen, and criminal background check. All qualified candidates for this position must be eligible to work in the United States.