Deputy Program Manager-Service Desk Program Management

Our client, a large veteran-owned federal contractor is seeking a Deputy Program Manager to support an existing Service Desk with a gov't agency. This role involves coordinating with various departments, managing resources, and ensuring successful program and project completion within the given timeframe and budgeted contract agreements. This role reports to the Program Manager and will be the alternate POC for the government. This is a hybrid position with 3 days , Tuesday, Wednesday, and Thursday onsite in the Alexandria office

Key Responsibilities:

Program Planning:
Develop and manage comprehensive Program and project plans, including timelines, milestones, and resource allocation and other day-to-day activities for site.

Stakeholder Management:
Engage with named stakeholders to define Program scope, objectives, and deliverables. Maintain regular communications to update on Program progress and address any issues as needed.

Risk Management:
Identify potential risks throughout Program and resource teams to develop mitigation strategies to ensure program success.

Team Leadership:
Lead and motivate program team and leads, fostering a collaborative and productive work environment.

Performance Tracking:
Monitor project performance using appropriate tools and techniques. Report on progress, any challenges, and solutions in daily, weekly, or monthly meetings.

Budget Management:
Oversee Program contract budgets, ensuring financial resources are used efficiently and effectively.

Continuous Improvement:
Implement best practices using ITIL and ITSM processes and other continuous improvement initiatives to enhance project and program delivery and outcomes.

Required Skills

Must be able to obtain a government Public Trust (prefer candidates with a current or past Public Trust)

Must have a PMP or Master's Degree in an IT related field

BS Degree and a minimum of 7 years of experience of demonstrated experience as a Deputy or Program Manager.
Knowledge of industry accepted standards and best practices related to Information Management operations, and with Information Technology Service Management (ITSM) best practices.
Previous experience supporting and interfacing with senior executive stakeholders.
Demonstrated excellence in planning, directing, and managing Service Desk/Help Desk organizations including VIP Team support.
Demonstrated successful management and supervision of 50 employees.

Apply today for immediate consideration. I look forward to hearing from you !!

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