What are the responsibilities and job description for the Mainframe Customer Support -REMOTE position at Elite Technical?
Job Details
Absolutely no third parties please !
Local candidates only please. Candidates must reside locally near within commuting distance to Washington D.C.
Our direct client , a healthcare insurance company, is seeking a Mainframe Customer Support Specialist for a long-term consulting engagement.
Mostly remote, work onsite in Reston VA 1-2 times per quarter.
Responsibilities, tasks and deliverables include:
(1) Tier 1 Phone support providing technical solutions in production and plan test (user acceptance testing) environments
(2) Provide Tier 1 support for Customers which includes Blue Cross Blue Shield Plans, the Blue Cross Blue Shield Association, vendors and the internal staff
(3) Take phone calls for customer support during call center off hours. Solving tickets as they come in or escalated the tickets to the production team (production team is 24/7)
(4) Respond to and handle; alerts, abends and phone support escalations The selected candidate must be able/willing to accommodate shift work. The current shift is Sunday through Thursday, with start times varying between the following: 6a, 8a, 10a with 8 hour/40 hour work weeks.
Experience: 5 years experience at minimum. Thorough knowledge of Mainframe Technologies such as Cobol, CA7, CICS, DB2 BASICS, DFHSM, FTP, HMC, ISPF, JCL, JES2, NDM, NET MON, OPS MVS, SAR, TMON, TIVOLI, TPX, AFP, TSO, Visio, MVS Utilities, CLIST and REXX.
Must be able to read/understand Java code for troubleshooting related activates. Must have a blend of newer technologies (AWS would be a BIG PLUS)
Base UNIX and Windows commands and structure.
Mid Tier Tech Stack such has AIX and Linux
Knowledge of DB2 commands, functions, control tables and DB2 subsystems, DB2 Stored Procedures and some understanding of data sharing.
Strong CA7 skills to create and alter new and existing jobs and job schedules.
Capable in diagnosing and resolving complex problems using experience and standard tools and methods such as creating system dumps, trace analysis, and vendor support.
Strong written and communication skills for phone related support
Ability to maintain composure while working under pressure during major network and system emergencies.
Knowledge to monitor and modify HSM, and manage ICF catalogs. Understanding of DFSMS, DFHSM, IDCAMS, VSAM, TSM, and ABARS concepts.
Knowledge with SAN technology and distributed storage management concepts.
Ability to assist in Network monitoring activities.
Knowledge of TCP/IP, VTAM, and Network Topology
Apply today for immediate consideration !!
Salary : $70 - $72
