Demo

Telecom Business Analyst

Elite Technical
Denver, CO Full Time
POSTED ON 4/4/2025
AVAILABLE BEFORE 6/4/2025

Job Details

THIS POSITION IS NOT OPEN FOR CORP TO CORP 

Immediate contract opportunity for a Telecom focused Business Analyst. This position is a hybrid opportunity (4x onsite in Denver Tech Center) supporting a major internet provider. We are seeking candidates who can analyze the customers environment, and create documentation to for customer journey improvements. Responsibilities include: - Define and launch a standardized approach for supporting "network on demand" products, enabling the client to deliver ultra-premium internet solutions efficiently.
- Create standardized journeys for agents, technicians, and customers, ensuring a seamless experience throughout the customer journey, regardless of the network upgrade type.
- Guide development on user interface features, automation, abstraction layers, and integrations to enhance the network on demand program and improve the overall customer journey.
- Expand the existing 2x1 Gbps product into 6 additional markets, leveraging insights from the initial deployment to refine the customer journey.
- Lead the conversion of the 2x1 product into a new standardized approach upon completion of development, focusing on optimizing the customer journey.

<>Required Skills

- Must have Telecom / Internet Provider industry background
- Background in analyzing a telecom/internet provider environment for suggestive updates/changes to enhance customer experiences
- Ability to create AS-IS / TO-BE documentation, requirement gathering, creation of business cases, market research, etc-.
- Proven experience in product management, particularly in technology or telecommunications sectors, with a focus on enhancing customer journeys.
- Strong cross-functional collaboration skills, with the ability to work effectively across diverse teams to improve the customer experience.
- Excellent storytelling abilities to simplify technical subjects for non-technical audiences, ensuring clarity in the customer journey.
- High proficiency in Microsoft PowerPoint and Microsoft Excel, with experience in creating product requirements and mapping customer journeys.
- Willingness to learn from others' subject matter expertise and adapt to evolving business needs, with a commitment to enhancing the customer journey.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

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