Customer Service Representative - 2nd Shift

Summary/Objective

Communicates and coordinates with other departments in order to fulfill customers’ needs. The first point of contact customers and drivers for general inquiries, like product availability, pricing, shipment scheduling etc. Builds and maintains business relationships with clients and suppliers by providing prompt and accurate service.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Communication - Attend and effectively communicate on daily conference calls with customers and other carriers. Assist in communicating with carriers, dispatching drivers, and covering shipments.

· Efficient data entry - record departure, arrival times, shipment details per stop on customer provided spreadsheets and internal database. Data entry of customer bills of lading using google docs.

· Ability to multitask in a fast-paced environment, process and file daily driver paperwork.

· Troubleshooting – Assist drivers will scanning issues. Communicate, report, and follow up with IT and drivers on scanners. Scan mis sorts as they return to warehouse from route.

· Performs other duties as assigned.

Competencies

• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Detail Oriented & Able to Multi-task.
• Communication Skills - Ability to communicate effectively with customers orally and in writing.
• Conflict Resolution - Ability to deal with others in an antagonistic situation.
• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
• Interpersonal - Ability to get along well with a variety of personalities and individuals.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
• Autonomy - Ability to work independently with minimal supervision.

Qualifications

• Excellent communication skills, including written and verbal communication
• Proficiency in Microsoft Office and Google Docs
• Strong typing skills and data entry accuracy
• Ability to handle outbound calling and provide exceptional customer service
• Experience in customer support and client services
• Bilingual proficiency in Spanish is a plus

Job Type: Full-time

Pay: $18.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Evening shift
• Night shift
• Overnight shift

Experience:

• Transportation: 1 year (Required)

Ability to Relocate:

• Wichita, KS 67213: Relocate before starting work (Required)

Work Location: In person

Salary : $18