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Help Desk Analyst 3 at DE

Elite WorkForce Inc
Dover, DE Full Time
POSTED ON 4/14/2025
AVAILABLE BEFORE 5/13/2025

Job Description

Job Description

Position : Help Desk Analyst 3

Location : New Castle, DE (19904)

Client : State of Delaware

Duration : 12 Months

Job Description :

We are seeking an experienced Help Desk Analyst 3 to provide exceptional phone support for internal and external customers. The role primarily involves troubleshooting and resolving technical issues, along with documentation and ticket management. Candidates must possess strong communication and customer service skills, as well as relevant certifications.

Key Responsibilities :

  • Process inbound calls, emails, and tickets efficiently.
  • Conduct basic troubleshooting for LAN / WAN and network connectivity issues.
  • Provide remote support for desktop-related problems.
  • Utilize Service Now for documentation and escalation of incidents.
  • Collaborate with vendors to manage outages and telecom concerns.

Technical Skills :

  • A Certification and Network Certification preferred.
  • Experience with Service Now or similar Service Delivery Tools.
  • Proficient in troubleshooting network and device issues.
  • Strong customer service and communication skills.
  • Ability to work independently in a diverse environment.

    • To Apply :

    Please send your resume to jobs@eliteworkforceinc.com with the subject "Resume Submission" for immediate attention.

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