What are the responsibilities and job description for the New Castle DE - IT - DTI - Technology Support Services - Help Desk Analyst 3 position at Elite WorkForce Inc?
Position : Help Desk Analyst 3
Location : New Castle DE (19904)
Client : State of Delaware
Duration : 12 Months
Job Description :
We are seeking an experienced Help Desk Analyst 3 to provide exceptional phone support for internal and external customers. The role primarily involves troubleshooting and resolving technical issues along with documentation and ticket management. Candidates must possess strong communication and customer service skills as well as relevant certifications.
Key Responsibilities :
- Process inbound calls emails and tickets efficiently.
- Conduct basic troubleshooting for LAN / WAN and network connectivity issues.
- Provide remote support for desktoprelated problems.
- Utilize Service Now for documentation and escalation of incidents.
- Collaborate with vendors to manage outages and telecom concerns.
Technical Skills :
To Apply :
Please send your resume to with the subject Resume Submission for immediate attention.
Key Skills
user account,Active Directory,Customer Service,Information Technology,desk support,End user,Project Management,Phone Calls,service levels agreement,Desk Staff,Ltil,Procedures,Setup,hardware,Technical Support
Employment Type : Full Time
Vacancy : 1
