What are the responsibilities and job description for the User Support Technician II at NC position at Elite WorkForce Inc?
Job Description
Job Description
Position : User Support Technician II
Location : Raleigh, NC (27609)
Client : State of North Carolina
Duration : 12 Months
Job Description :
We are seeking a User Support Technician II to join our team in providing advanced troubleshooting and support to state and local employees, private businesses, and citizens. This role is critical in ensuring a high level of customer service and requires strong technical skills along with effective communication abilities. The position may allow for remote work initially, transitioning to onsite support as needed.
Key Responsibilities :
- Provide advanced technical support for hardware, software, and networking issues via phone, email, and ticketing systems.
- Utilize ITIL methodology for documenting and managing incidents and service requests.
- Conduct advanced troubleshooting in Microsoft Windows, Office Suite, and network connectivity.
- Communicate technical issues clearly to non-technical users and establish proactive customer relationships.
- Work under general supervision and may be required to work weekends and holidays.
Technical Skills :
To Apply :
Please send your resume to jobs@eliteworkforceinc.com with the subject "Resume Submission."
