What are the responsibilities and job description for the Customer Service Coordinator II position at Elitegen Enterprise?
Job Summary
The Customer Service Coordinator I serves as the first point of contact for North American customers, working directly with a wide range of Client, including Sales, Accounting, Credit, New Accounts, Complaints, Pricing, Quality Control, Product Managers, Manufacturing, Warehouse/Distribution, Marketing, and Scientific Support. The role involves providing world-class customer service through problem-solving, troubleshooting, and building strong relationships with customers and co-workers. This position requires a comprehensive understanding of company procedures and policies, and the ability to promote Client' image in a positive manner.
Key Responsibilities
Skills: microsoft word,attention to detail,problem-solving,adaptability,microsoft excel,customer service,communication,salesforce.com,salesforce,peoplesoft,order management
The Customer Service Coordinator I serves as the first point of contact for North American customers, working directly with a wide range of Client, including Sales, Accounting, Credit, New Accounts, Complaints, Pricing, Quality Control, Product Managers, Manufacturing, Warehouse/Distribution, Marketing, and Scientific Support. The role involves providing world-class customer service through problem-solving, troubleshooting, and building strong relationships with customers and co-workers. This position requires a comprehensive understanding of company procedures and policies, and the ability to promote Client' image in a positive manner.
Key Responsibilities
- Handle high volumes of incoming orders via phone and email.
- Manage case inquiries and orders using SalesForce.com.
- Interact with internal and external contacts daily, utilizing multiple systems to ensure accurate and timely information.
- Provide accurate order entry and order management for a large customer base, addressing inquiries related to inventory, pricing, technical issues, and shipping information.
- Independently initiate corrective actions for customer accommodations, using good judgment in routine cases.
- Assist the Complaints team in addressing customer concerns.
- Maintain and update customer profiles in the system, ensuring consistency with PeopleSoft notes, payment terms, carrier, and freight terms.
- Follow up with the New Accounts team for necessary account set-up changes.
- Ensure 100% follow-up with customers both internally and externally.
- Participate in Product/Technical training as scheduled.
- Monday through Friday, 8-hour shifts, between 8:00 AM and 6:00 PM.
- High school diploma or equivalent.
- 2 years of cross-functional commercial or customer service experience.
- Ability to handle a high volume of work (phone, case, and order entry) in a fast-paced environment while remaining calm under pressure.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Word, Excel, email, and web-based tools.
- Typing speed of 50 words per minute.
- Customer-focused with excellent attention to detail and effective problem-solving abilities.
- Ability to meet or exceed department metrics.
- Adaptability in a rapidly changing environment, with the ability to recognize areas for improvement and contribute to continuous progress.
- Experience in the Life Sciences industry or a related field.
- Familiarity with PeopleSoft Order Management or a comparable system.
- Experience with SalesForce.com case management.
- Prior call center experience.
- Ability to work independently within a team environment, collaborating effectively when needed.
- Positive, enthusiastic, and high-energy attitude.
- Dependable, committed, and reliable with a strong work ethic.
Skills: microsoft word,attention to detail,problem-solving,adaptability,microsoft excel,customer service,communication,salesforce.com,salesforce,peoplesoft,order management
Salary : $15
