What are the responsibilities and job description for the Sr. Engagement Manager position at EliteTechnical?
Our Client is seeking a Sr. Engagement Manager that is responsible for overall management and service delivery of services and projects to the clients within the related designated practice. This role will include analyzing client processes, understanding client's business landscape, ensuring we meet SLA's, defining requirements and then expertly delivering the company's solutions and strategies. A Senior Engagement Manager must be capable of supervising / leading the onsite team, managing large complex project's, ability to coordinate with remote support teams and be a recognized expert in one or more vertical markets.
Responsibilities :
- Serve as primary point of contact
- Manage all client relationships and expectations through life of the program
- Lead business process re-engineering activities; consultation related to change management, project management and continuous process improvements
- Lead joint meetings and Continuous Process Improvement Sessions
- Manage project risk, up / cross selling, and oversight of team deliverables
- Contribute to definition of industry best practice through subject matter expertise
- Deliver within the scope of the SOW; meet or exceed project profitability targets
- Attain or exceed billable utilization target of 80% for self and team members
- Provide appropriate direction and feedback to team members
- Ensure team will identify, document, and drive resolution for any program issues
- Identify continuous improvement opportunities with processes / support issues.
- Facilitate metrics review and quarterly business review.
- Provide tracking and reporting and identify opportunities for improvement and standardization efforts. support documents as required.
- Work with vendors to troubleshoot and resolve issues.
- Evaluate new product versions and recommend upgrade schedules.
- Provide Root Cause Analysis for Major Incidents
- Conduct frequent reviews of procedures, industry best practices, processes
Knowledge and Abilities :
If you would like to learn more, please reach out to Elite technical.
Required Skills
Requirements
present in-depth technical solutions
