What are the responsibilities and job description for the Client Care Specialist position at Elixium Health?
About Us:
At Elixium Health we are dedicated to enhancing our clients' well-being through innovative hormone replacement therapy, regenerative medicine, diagnostics, and high-quality supplements. We are a growing company passionate about transforming lives, and we're looking for a motivated Client Care Specialist to join our team.
Job Overview:
We are seeking a dynamic and customer-focused service and sales representative, known at our company as a Client Care Specialist. In this role, you will be the first point of contact for our clients, building strong relationships while assisting them on their wellness journey. You will also handle a variety of administrative and operational duties to ensure our clinic runs smoothly, as well as interact with patients to ensure their health goals are met and exceeded. You will communicate treatment plan and make product recommendations.
Key Responsibilities:
- Serve as the primary point of contact for clients, answering phones, scheduling appointments and addressing inquiries with exceptional customer service.
- Build and maintain strong relationships with clients, understanding their needs and goals. Maintain communication before, during and after appointments.
- Sell wellness products and services, effectively communicating their benefits and value to clients.
- Perform clinic administrative tasks, such as scheduling appointments, processing orders, and maintaining accurate records.
- Collaborate with team members to ensure a seamless client experience.
- Proactively identify and solve client issues, demonstrating a solution-oriented mindset.
- Assist with operational duties as needed to support clinic efficiency.
Qualifications:
- Previous experience in customer service and sales, preferably in a healthcare, pharmaceutical or wellness setting.
- Comfortability selling a wide range of health and wellness products.
- Strong attention to detail and organizational skills.
- Excellent communication and interpersonal skills, with a focus on building relationships.
- Solution-oriented mindset with a passion for helping others.
- Ability to handle multiple tasks while maintaining a positive attitude.
What We Offer:
- Competitive base salary with commission opportunities, allowing for significant earnings potential.
- A supportive and positive work environment with opportunities for professional growth and advancement within our expanding company.
- Comprehensive training and continuous learning opportunities in the wellness and healthcare field.
How to Apply:
If you are passionate about wellness and eager to contribute to a thriving clinic, we would love to hear from you! Please send your resume and a brief cover letter outlining your relevant experience.
Join us in making a difference in the lives of our clients through exceptional service and dedication to wellness!
Job Type: Full-time
Pay: $23.00 - $26.00 per hour
Expected hours: 40 per week
Benefits:
- Paid time off
Compensation Package:
- Bonus opportunities
- Performance bonus
- Profit sharing
Schedule:
- 8 hour shift
Experience:
- sales: 2 years (Required)
- customer service: 3 years (Required)
- healthcare, pharma or nutritional supplement: 2 years (Preferred)
Ability to Commute:
- Wheat Ridge, CO 80033 (Required)
Work Location: In person
Salary : $23 - $26