What are the responsibilities and job description for the Floral Sales Consultant position at Elizabeth House by Nightingale?
Floral Sales Consultant
Our floral shop is looking for an inside sales representative to be the first point of contact for our customers, ensuring a seamless and enjoyable experience. If you have excellent communication skills, a strong attention to detail, and love working in a creative environment, we’d love to hear from you!
Responsibilities:
- Develop a thorough understanding of our floral collections, delivery areas and fees, additional charges, and business policies.
- Process customer orders accurately, including gathering delivery details, payment information, and card messages.
- Answer and respond to phone calls and emails promptly and professionally.
- Manage email & phone inquiries, including customer questions and proposal requests.
- Handle initial event and wedding inquiries, following the designated process before passing them to the appropriate coordinator.
- Oversee inventory and ordering of office supplies and plants.
- Address customer service issues with professionalism and problem-solving skills.
- Stay informed on industry trends, including competitor offerings, pricing, and display styles.
- Attend sales meetings and training sessions as required.
- Assist with additional tasks as assigned by the supervisor.
Our Ideal Candidate:
A customer-focused professional with flower knowledge and excellent communication and organizational skills. They are comfortable handling multiple tasks in a fast-paced environment and have a strong attention to detail. The ability to resolve customer inquiries with patience and professionalism is essential. Experience in sales and/or floral design is a plus!
Job Types: Full-time, Part-time
Pay: From $17.00 per hour
Expected hours: 20 – 40 per week
Schedule:
- 4 hour shift
- 8 hour shift
- No weekends
Work Location: In person
Salary : $17
