Collections Specialist

The Company:

Since 1975, Elizabeth Wende Breast Center has been serving the greater Rochester, NY area with superior breast imaging technology and patient care. As the first dedicated breast clinic in the United States, EWBC is a committed leader in the field of breast imaging and breast cancer diagnosis.

The Position:

Breast Imaging facility seeking a full time Medical Billing Collections and Check Out Desk to add to our experienced Billing Department. This position is patient facing. Primary duties are overseeing time of service collection of patient responsibility and reviewing account/insurance questions with patients. The position reports directly to the Billing Manager. Communication skills with coworkers and patients are vital to improve processes and maintain quality customer relations. Requires strong organizational skills, critical thinking, and the ability to produce, interpret and present detailed billing answers.

General Responsibilities and Duties:

Check Out Desk:

• Accurately post patient payments daily.
• Responds to patients’ billing questions in person and/or by telephone.
• Helps patients to determine financial responsibilities, and creating payment plans when appropriate.
• Researches best options to communicate with patient regarding balances and offers creative/personalized solutions to collect patient payment.
• Understands in detail insurance and billing procedure guidelines when communicating with patients.

Eligibility:

• When not working on the desk, candidate will be supporting eligibility team by looking up patient insurance via website and entering in patient responsibility to account.
• Contacts patients via phone or email to correct insurance information as needed.
• Ability to keep on top of evolving insurance guidelines and communicate trends with the rest of the billing team.

Qualifications:

• CMC or CPC with experience in Radiology Billing preferred.
• Patient collections experience preferred.
• Excellent communication skills both written and verbal.
• Excellent customer service skills.
• Ability to multi-task, and use critical thinking in a variety of situations.
• Flexibility to work independently with little supervision and also in a team office environment.