Shelter Services Manager

SUMMARY

The Shelter Services Manager oversees the daily operations of the shelter program, ensuring a safe, supportive, and efficient environment for all clients. Outside of the shelter season, the Shelter Manager coordinates outreach efforts to engage individuals experiencing homelessness, connecting them to available resources. This role manages the shelter team, coordinates services for residents, and ensures compliance with organizational policies, safety regulations, and program goals. The Shelter Services Manager also builds relationships with community partners to ensure comprehensive care and support for individuals facing housing instability.

ESSENTIAL FUNCTIONS

Shelter Operations & Environment

• Oversee daily shelter operations, including intake, check-in/out processes, and ensuring 24/7 shelter coverage.
• Maintain a safe, clean, and welcoming environment for all clients, staff, and volunteers.
• Enforce shelter rules and procedures consistently and fairly.
• Manage supplies, inventory, and facility needs to ensure smooth operations.

Staff Supervision & Development

• Supervise shelter staff, including case managers, support staff, and volunteers.
• Coordinate staff scheduling to ensure coverage, especially during peak periods.
• Provide regular feedback, performance evaluations, and training for staff to support professional growth.
• Organize staff meetings to communicate policies, program changes, and address concerns.

Client Support & Advocacy

• Work with the case management team to ensure all clients are receiving appropriate services, including housing support, case planning, and referrals.
• Address resident concerns and mediate conflicts to maintain a peaceful environment.
• Ensure clients are connected to external services such as mental health, employment assistance, and health care when needed.
• Maintain strict confidentiality and dignity when dealing with clients.

Data Management & Reporting

• Ensure accurate and timely entry of client data in the organizational database.
• Compile and submit reports on shelter occupancy, client demographics, incidents, and program outcomes to the Program Director.
• Monitor program performance against key metrics and support the Program Director in analyzing trends.

Compliance & Safety

• Ensure compliance with local, state, and federal regulations, including safety and health standards.
• Regularly inspect the facility for safety hazards and implement corrective actions.
• Oversee emergency preparedness plans and train staff on emergency protocols.
• Maintain knowledge of updates to relevant laws and shelter standards.

Community Outreach (Off-Season)

• During the off-season, coordinate and participate in outreach efforts to engage individuals experiencing homelessness.
• Build relationships with local service providers, government agencies, and community organizations to expand outreach efforts.
• Identify unmet needs in the community and develop strategies to connect individuals with housing, shelter, and supportive services.
• Track outreach efforts and outcomes, reporting on successes and challenges to the Program Director.
• Act as a liaison between individuals on the streets and services available, providing resource navigation and referrals.

Community Engagement & Partnerships

• Develop and maintain relationships with community partners, agencies, and volunteers to enhance the shelter’s services.
• Collaborate with the development and marketing teams to share shelter stories, promote events, and recruit volunteers.
• Participate in community outreach to raise awareness of the shelter and its mission.

QUALIFICATIONS

• Bachelor’s degree in social work, human services, or a related field (Master’s preferred).
• Minimum 3-5 years of experience working in a shelter, housing, or social service environment.
• Previous supervisory or management experience required.
• Knowledge of trauma-informed care and crisis management.
• Strong leadership, communication, and organizational skills.
• Ability to work with diverse populations and a commitment to equity.
• Proficiency in Microsoft Office Suite and experience with case management software.
• Flexibility to work evenings, weekends, and on-call as needed.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evenings as needed

Work Location: In person