What are the responsibilities and job description for the Customer Service Representative position at Elk Grove Toyota?
We are Elk Grove Toyota; Our mission is to remember that our integrity is the foundation on which our customers build their long-term trust and continued business.
We have an Immediate Opening in our Business Development Center for the right candidate who is a positive, innovative team player that shares our passion for providing high-quality, consistent service to our clients.
Required:
- Outgoing personality with expertise at developing relationships (i.e., a “people person”)
- Prior experience working with customers and providing an exceptional experience
- Steady work history and the commitment to starting a new career
- Basic MS Office knowledge; computer software and internet proficiency
- Prompt and courteous demeanor
- Positive personality and strong work ethic
- Must be willing to submit to a pre-employment background check, DMV screen, and drug screen
Offering:
- 401K Matching
- Medical, Dental, Vision and Life Insurance
- Paid Training and Paid Time Off
- Commission Pay
- Discounts on Products and Services
Expecting:
- Exceed guest expectations by providing a positive experience focused on asking questions, building trust and rapport, and overcoming objections
- Convince our guests why Elk Grove Toyota deserves the opportunity to earn their business
- Schedule appointments for guests to visit us in our showroom
- Actively listen to tone and display empathy to ensure our guests feel heard
- Work in a fast-paced environment and easily adapt to change
- Focus on quality inbound and outbound phone calls
- Complete ongoing follow-up with guests who have previously done business with us or are still considering their options
If you have experience in any industry or organization that focuses on Providing Guests with a Superior Experience, then we encourage you to Apply Today!
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Experience level:
- 2 years
Shift:
- 8 hour shift
- Day shift
- Evening shift
Weekly day range:
- Monday to Friday
- Rotating weekends
Work setting:
- In-person
- Office
Application Question(s):
- Are you available to work evenings and weekends?
Experience:
- Call center: 1 year (Preferred)
- Customer service: 2 years (Preferred)
Work Location: In person
Salary : $16 - $20