Bartender

JOB Summary: Prepares alcoholic beverages in accordance with established standards and all applicable federal laws and regulations. Performs cashier service for Warrior’s bar guests. Provides superior customer service and maintains the bar environment in a manner that will ensure repeat business.

Essential Duties and Responsibilities include the following. Duties may be added to, changed or deleted at the sole discretion of management:

• Greets guests and takes order from patrons on the bar and at the lounge tables.
• Prepares alcoholic beverage orders from the bar for wait staff to serve to guests.
• Maintains the supplies and equipment needed for the daily operation of the bar. Replenishes cocktail napkins, snack items and arranges bottles and glasses attractively.
• Takes payment at the cash register and is responsible for proper cash handling, reconciliation, and accounting for the house bank.
• Ensures compliance with RBS regulations.
• Responsible for managing bar outlet in absence of Lead Bartender.
• Resolves customer concerns and complaints and listens to guest suggestions in a continuous effort to provide superior service to all Elk Valley Casino guests.
• Stock and maintain liquor and beer storage areas following first in, first out protocols.
• Memorizing liquor and beer assortment to best serve the patrons.
• Following Elk Valley Casino cocktail recipes and pouring procedures for consistency.
• Knowledge of food menu and any updates that may happen to the menu, if a new menu is launched.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Attendance/Punctuality – Is consistently at work and on time and is responsible for checking the posted schedules daily for updates.

Communication – Must have exceptional people skills. Able to communicate effectively with any customer and employees at all levels.

Ethics – Treat people with respect; inspire the trust of others; work with integrity and ethically; uphold organizational values.

Motivation - Must be self-motivating and able to motivate employees at all levels to achieve the company’s long and short term goals.

Organizational Support - Follows policies and procedures.

Quality - Demonstrates accuracy and thoroughness.

Safety and Security - Observes safety and security procedures; Uses equipment and materials properly.

Teamwork – Contribute to building a positive team spirit; Support everyone’s effort to succeed.

Oral Communications-Listen and get clarification; Respond well to questions.

Cleaning – Must keep bar clean and presentable for all patrons. Prepped and clean for oncoming shift. Detailed closing procedure to be followed.

Stocking – Keep bar stocked and prepped for a smooth flow of service.

Supervisory Responsibilities

This job requires no supervisory responsibilities.