What are the responsibilities and job description for the Customer Service Representative- Part Time position at Elkhart Lake’s Road America?
SUMMARY
Under the general direction of the Customer Service Lead and HR Manager, the Customer Service Representative is responsible for both inbound customer service and outbound sales to our customers promoting our public events, corporate events, and group ticket sales.
HOURS: This is a part-time, year-round position. During the peak season, the hours are Monday, Tuesday, and Thursday from 8 AM to 5 PM, as well as every other Saturday from 8 AM to 12. Additionally, availability is required for all Public Race weekends. Hours may increase or decrease based on business needs.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Assist customers over the phone with the purchasing of event tickets.
- Selling company products or services.
- Upselling the customer on different products related to their event. (Example: golf carts)
- Maintain all records with accuracy.
- Contacting prospective customers and initiating outbound phone calls to sell tickets to events.
- Develop and maintain relationships with existing customers.
QUALIFICATIONS
To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
EDUCATION and EXPERIENCE
- Previous experience in sales or customer service
- Passion for motorsports
OTHER KNOWLEDGE, SKILLS, AND ABILITIES
- Strong communication skills, both verbal and written.
- Ability to work in fast paced ever-changing environment.
- Strong attention to detail to achieve thoroughness and accuracy in everyday responsibility.
