What are the responsibilities and job description for the Call Center Representative position at Elle Seller?
Elle Seller We are is looking for a dedicated and customer-focused Call Center Representative to handle inbound and outbound calls, assist customers with inquiries, and provide exceptional service. This position is ideal for individuals who thrive in a fast-paced environment and enjoy problem-solving while maintaining a professional and friendly demeanor.
Responsibilities
- Answer incoming calls and respond to customer inquiries in a professional manner.
- Provide accurate information about products, services, and company policies.
- Resolve customer issues efficiently and escalate complex concerns when necessary.
- Process orders, payments, and customer account updates.
- Maintain detailed and accurate call records in the system.
- Meet or exceed performance metrics, including call handling time and customer satisfaction.
- Collaborate with other departments to ensure seamless customer service.
Requirements
- High school diploma or equivalent required.
- Strong communication and active listening skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer proficiency and familiarity with CRM software is a plus.
- Previous customer service or call center experience is preferred but not required.
- Problem-solving skills and a positive attitude toward customer interactions.
Salary
$1100 - $1560 /week
Job Type
Full-time
Salary : $1,100 - $1,560
