What are the responsibilities and job description for the Call Center Representative position at Elle Seller?
We are is seeking a Call Center Representative to provide outstanding customer service and support. The ideal candidate will be responsible for handling inbound and outbound calls, assisting customers with inquiries, resolving issues, and ensuring a positive customer experience. This position requires excellent communication skills, patience, and problem-solving abilities.
Responsibilities
- Answer incoming calls and respond to customer inquiries in a professional manner.
- Make outbound calls to follow up with customers or provide additional information.
- Resolve customer concerns and escalate issues when necessary.
- Maintain accurate records of interactions and transactions in the system.
- Provide product or service information and assist customers in making informed decisions.
- Work collaboratively with other team members to improve customer satisfaction.
Requirements
- High school diploma or equivalent required.
- Previous experience in customer service or a call center environment is preferred.
- Strong verbal communication and active listening skills.
- Ability to multi-task and work in a fast-paced environment.
- Basic computer skills and familiarity with CRM software is a plus.
- Positive attitude and a customer-focused approach.
$850 - $1150week
Job Type
Full-time
Location: Los Angeles, CA
THIS WILL BE AN OFFICE JOB AND CANDIDATES MUST WORK IN THE OFFICE WITHIN THE NEXT 3 WEEKS
Benefits:
- Competitive weekly salary.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- 401(k) with company match.
- Career development and growth opportunities.
