What are the responsibilities and job description for the Director of Operations - LCSW position at Ellie Mental Health - 101?
Director of Operations
The Director of Operations (DOS) is responsible for the overall performance and operations of the clinic. The Director of Operations actively manage staff performance, hires and recruits clinical staff to meet staffing expectation and clinical revenue needs, provides all training and ongoing developmental support, is accountable to meeting clinic’s fiscal goals, develops and sustains relationships with referral partners, and provides ongoing administrative and clinical oversight. The DOS works collaboratively with their franchise owner/management consultant.
Required Skills/Abilities
- Master’s Degree or higher education in mental health discipline.
- Independently licensed with a North Carolina issued clinical practice license.
- Strong leadership, problem-solving, and executive skill sets.
- Excellent relationship building skills (at different levels of engagement and client relations) with a proactive thinking and be a go getter.
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Strong working knowledge of state requirements regulating mental health practice.
- Working understanding of human resource principles, practices, and procedures.
- Excellent time management skills with a proven ability to meet deadlines.
- Ability to function well in a high-paced and changing environment.
- Willingness to learn the "unknown" and applying for the clinic performance and operations.
- Proficient with Microsoft 365 applications, including Office Suite, Outlook, and Teams.
- Adept at learning and navigating Electronic Health Record systems.
Reporting & Supervision
- Director of Operations reports to Franchise Owner and Management Consultant
Tasks & Responsibilities
Hiring, Training, and Staff Management
- Oversee the hiring process for all therapists at their clinic.
- Provide all training for clinic new hires, ensuring all required Ellie Mental Health clinical and operational policies and procedures are taught and followed.
- Assess ongoing development and training needs and conduct ongoing training as needed.
- Hold staff compassionately accountable to meeting performance expectations.
- Manage staff performance, including implement Performance Coaching, Performance Improvement Plans, and termination process as needed.
- Manage basic clinic Human Resource tasks.
Supervision and Consultation
- Minimum interval for licensed provider: One hour once monthly
- Minimum interval for unlicensed provider: One hour twice monthly
- Oversee twice monthly peer consultation groups to ensure clinical excellence and align with best practices.
- Provide clinical oversight to clinic’s Mental Health Practitioners and Professionals, including signing clinical documentation for pre-licensed providers.
- Participate in CD Peer Consult Group.
- Conduct weekly consultations with CM (in clinics where role is applicable).
- Provide 1:1 consultation with all therapy staff to review productivity, caseload, and clinical documentation.
Clinic Oversight
- Provide training, staff development, and administrative oversight to support the functioning of the clinic.
- Collaborate with franchise owner/management consultant and Ellie Mental Health corporate staff (as needed) to implement strategies for fiscal and clinical efficiency.
- Monitor and manage clinic office schedules and office supplies.
- Provide timely response to concerns raised by clients, clinicians, or external stakeholders.
- Serve as point of contact for building management related issues or concerns.
Clinic Outreach, Marketing, and Networking
- Spearhead clinic’s community outreach and engagement efforts, in collaboration with franchise owner, Management Consultant and consistent with guidance from Ellie Corporate Outreach Team.
- Collaborate with Ellie Corporate Marketing Team to promote clinic’s online visibility.
Organizational Leadership
- Collaborate with franchise owner/management consultant and Ellie Corporate Team to implement all required policies and procedures.
- Identify opportunities to improve client care, quality, and effectiveness, and implement changes in collaboration with franchise owner/management consultant.
- Excellent relationship building character at all levels of the organization to maintain a very healthy working environments and protecting the brand.
Other Duties as Assigned
Benefits:
Benefits:
- Medical, Dental and Vision
- 401K
- 10 PTO days
- 10 paid Holidays
- Flexible work schedule
- Company provided tablet with IT technical support.
- We manage all contracting and credentialing documentation.
- Additional Perks
Salary:
- Competitive salary
- Performance based incentives
