Outpatient Mental Health Operations Support

This is not a 100% remote position. While most of the time the work can be done remotely, the successful candidate will be expected to come into the Herndon, Virginia office once a week and therefore needs to be local. Please do not apply if you are not able to come into the Herndon, Virginia office at least once a week.

Who is Ellie?

Ellie Mental Health is a highly successful mental health organization with clinics structured to remove many of the daily obstacles that get in the way of providing world-class mental health services.

Who we are looking for: Clinic Support Staff Member

This role supports the clinic operations team and is expected to require 10-15 hours of work per week and be available between the hours of 9 am - 1pm, Monday through Friday. The successful candidate needs to be able to work independently with minimal oversight. It will initially start off as a part-time contract position and has the potential to expand into a full-time W2 paid position with benefits.

Responsibilities and Duties

• Handles referrals for services, schedules assessments
• Completes pre-certification with insurance companies to authorize services
• Assist patients with completing intake paperwork
• Provides initial assessment and triage
• Review and follow up on call logs to ensure patient's questions were answered and to schedule them for services
• Outreach to new patients to ensure they are satisfied with their services
• Run clinic reports to ensure smooth clinic operations
• Works with the therapist staff to coordinate appointments for patients
• Some social media posts
• Other stuff we probably forgot to add but just as meaningful and important to your role ;)

Required Qualifications and Skills

• Must be available to respond to emails during regular daytime office hours (Monday- Friday)
• Prior experience working in an outpatient mental health clinic
• Prior experience working directly with clients
• Be flexible and available during daytime office hours
• Be accountable for assigned tasks without the need for follow-up supervision
• Strong familiarity with Microsoft Office including Word and Excel

Preferred Qualifications and Skills

• Prefer experience completing pre-authorization and insurance verification
• Ideal candidates will have a general knowledge of therapy services, community resources, insurance billing

What else you should know:

• This position will be under the general direction of the Clinical Director.