Mental Health Administrative Specialist

Job Overview
Ellie Mental Health is seeking an experienced and compassionate individual that will be responsible for matching clients with therapists, completing the scheduling process and performing other administrative duties. The Mental Health Receptionist position is accountable for answering inbound client phone calls, managing online scheduling requests, scheduling appointments, returning voicemail/email messages/text messages, follow up on outstanding insurance, and assist with appointment reminder calls.

This position is full-time, Monday through Friday, 8am and 5pm Central Time.

Duties

• Handle incoming/outgoing client communications (phone, e-mail, website).
• Matching clients with the best therapist to meet their needs, and in accordance with insurance in-network status and therapist availability.
• Scheduling client appointments.
• Assist with appointment reminder calls and insurance eligibility verification.
• Disseminate client needs to Providers, Clinic, and other Administrative Staff.
• Maintain confidentiality according to clinic policies and HIPAA compliance standards.
• Other duties as assigned.

Qualifications

• High school diploma or equivalent required
• Experience as a medical receptionist or in a similar role within a healthcare setting.
• Solid understanding of Office 365 applications and confident in learning new phone technologies.
• Must have the ability to multitask and manage time effectively.
• Attention to detail and organizational skills.
• Familiarity with electronic health record (EHR) system Valant is a major plus (candidates with this experience will be given preference).
• Excellent written and verbal communication skills.
• Outstanding problem-solving and organizational abilities.
• Exceptional customer service skills.
• Ability to work collaboratively within a multidisciplinary team while maintaining confidentiality at all times.

We invite qualified candidates who are passionate about mental health care to apply for this rewarding opportunity to make a positive impact on the lives of others.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Medical receptionist: 1 year (Required)

Ability to Commute:

• Omaha, NE 68116 (Required)

Ability to Relocate:

• Omaha, NE 68116: Relocate before starting work (Required)

Work Location: Hybrid remote in Omaha, NE 68116

Salary : $20 - $25