What are the responsibilities and job description for the Medical Billing & Revenue Cycle Management Leader position at Ellie Mental Health?

Responsive recruiter

Benefits :

Competitive salary
Dental insurance
Health insurance
Paid time off
Vision insurance
401(k) matching
Flexible schedule
Opportunity for advancement

FH Management, LLC dba Ellie Mental Health is seeking an experienced and compassionate individual that will lead revenue cycle management for group practices : conduct insurance verifications, submit and manage claims to insurance, manage post claims processing (including posting payments accurately, validating accurate insurance payments, and resolving denials and underpayments), submit and manage insurance credentialing applications for clinicians, and collect and manage patient balances. The Medical Billing & Revenue Cycle Management Leader position is accountable for timely investigation and follow up on all outstanding insurance and patient accounts receivable, communicate with patients regarding their outstanding balance, collecting balances and managing refunds.

This position is full-time (W-2), remote, and the hours are flexible. The salary range is $60,000 - $70,000.

What we offer

Competitive compensation

Health benefits including BCBS medical, dental, and vision

Life Insurance

401(k) matching retirement plan

Paid Time Off (PTO)

Dedication to a team approach and atmosphere

Flexible schedule

Essential Job Functions and Duties

Conduct insurance verifications to understand patient insurance benefits and document in EHR.

Collaborate with behavioral health providers as needed, and obtain outstanding documentation.

Review electronic remittance advice (ERA) to reconcile with insurance and patient balances.

Monitor and follow up on unpaid, underpaid, or denied claims, including appeals and resubmissions, to ensure timely reimbursement and resolution of payment issues.

Work closely with clinicians and leadership to resolve errors.

Sends patient statements, settles patient balances and manages patient payment plans.

Places outbound calls to patients regarding past due balances or defaulted payment plans.

Takes inbound calls and emails from patients regarding account questions.

Review patient credit balances and process refunds as needed.

Submit and manage insurance credentialing applications for clinicians.

Uphold patient confidentiality and adhere to all HIPAA (Health Insurance Portability and Accountability Act) regulations in handling and protecting sensitive behavioral health information.

Report regularly on assigned billing responsibilities including A / R, trends, payments, balances, and claim errors.

Performs other duties as assigned.

Necessary Skills / Abilities / Education

High School Diploma or equivalent required.

Desired minimum 2 years experience in medical billing, with a preference for mental health billing.

Solid understanding of billing software and electronic medical records.

Solid understanding of medical insurance billing, deductibles, and copays.

Must have the ability to multitask and manage time effectively.

Must demonstrate calm, rational thinking and clear communication when faced with deadlines and customer demands.

Attention to detail and organizational skills.

Familiarity with electronic health record (EHR) system Valant is a major plus (candidates with this experience will be given preference).

Excellent written and verbal communication skills.

Outstanding problem-solving and organizational abilities.

Exceptional customer service skills.

Must have a working smartphone and reliable access to internet.

About Ellie Mental Health

Ellie was proudly founded by clinicians on the principle of destigmatizing mental health. The mental health industry is full of barriers, and we have made it our goal to fill the gap and find innovative ways to break down these barriers for our local communities. Our practices are structured to remove many of the obstacles that get in the way of providing world-class mental health services.

This is a remote position.

Compensation : $60,000.00 - $70,000.00 per year

Seeking creative & collaborative humans with a passion for changing mental health care in fun and meaningful ways

Don't meet EVERY requirement?

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. Ellie Mental Health is devoted to purposefully building an inclusive and diverse workplace where all of our humans can be their authentic selves! (Authenticity is one of our core values, after all...) If you're excited about the chance to be a change-maker with us, but your past experience doesn't perfectly align with every single qualification of the job description, we encourage you to apply anyways. Our mental health jobs need dedicated individuals from every background who are willing to care for others. And who knows, you might just be the perfect candidate for another role!

Employee Experience

We take care of our people. It's that simple. From investing in their financial future, to providing wages that shatter the ceiling in our industry to reasonable caseload expectations we ensure that our people are happy. Happy employees do better work and provide better client care! No matter what it is that you do in your mental health career at Ellie, our clients depend on us cultivating an environment where our employees can thrive so that they can thrive too!

Y'all, jobs in mental health are tough jobs with a high risk of emotional fatigue and burnout. At Ellie, we use all of our core values of humor, creativity, authenticity, acceptance, determination, and compassion not just out in our communities, but we turn them inwards too! Our employees have clear growth paths for advancing their careers.

We have created a culture that reminds us that our employees are our leaders!

Company Structure

Ellie is a socially responsible for-profit business, which allows us to be flexible and responsive to our community's needs. Many mental health and wellness-focused companies are non-profits or government agencies, which rely on the general public, grants, or large donors for funding. This model often results in little creativity and lower compensation for employees, promoting a work culture that just makes people feel "blah."

Feeling blah doesn't help employees stay motivated, engaged, or even in their jobs for a very long time! So we created a new model : one that puts flexibility, innovative decision-making, creativity, and our people first, while remaining a socially conscious and responsible for-profit business focused on changing how we treat mental health.

In short, we're just people helping people. Wanna join the herd?

Salary : $60,000 - $70,000

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