What are the responsibilities and job description for the Pet Spa Client Care Specialist position at Ellijay Pet Spa?
Pet Salon Client Care Specialist
The client care specialist (CCS) is responsible for providing extraordinary customer service to our clients and their pet(s). The right candidate is a “people person” who enjoys working with diverse clients and is caring, compassionate, patient, friendly, detail-orientated, and efficient.
The purpose of this position is to provide outstanding customer service. The CCS answers the phone, schedules grooming/bathing appointments, greets clients and their pet(s), admits and checks out patients, processes payments, manages financial information, and communicates information between clients and other staff.
- Remains professional and courteous while handling multiple task with many interruptions.
- Firmly believes in the quality of care we provide and communicates this sense of assurance to our clients.
- Understands our services and recommendations and is able to communicate them to our clients.
- Uses the client’s name and pet’s name to personalize communication.
- CCS is responsible for creating the first and last impression on our clients.
- Monitors the pet salons appointment schedule and communicates with clients about our pet salon services.
- Must be able to withstand unpleasant odors and noises.
- May be exposed to bites, scratches, animal waste, and contagious diseases.
- Operates a multiple- line telephone system.
- Answers incoming calls while using proper telephone etiquette.
- Takes and routes messages for the pet salons staff members.
- Relays all necessary information to the pet salon staff.
- Uses active-listening skills to obtain all necessary information from the client.
- Schedule pet salon appointments to meet the client’s needs and most efficiently use groomers’ and other staff members’ time.
- Uses computerized scheduling program to schedule grooming, and bathing appointments.
- Obtain pet(s) vaccination records from the client.
- Accurately process cash and charge card payments.
- Must be proficient with cleaning, bathing and nail trims.
- Restocks and arranges retail and point of purchase display.
- Maintains the refreshment area with fresh coffee and refreshments.
- Opens the pet salon and sets up for the day as directed.
- Closes the pet salon in the afternoon as directed.
- Demonstrates initiative in every day duties by seeking other work during down times, assisting other employees, and filling in for other employees.
- Adheres to the posted work schedule.
- Organizes work area and exercises time-management skills to maximize personal efficiency.
- Prioritizes tasks and handles multiple tasks in a calm, organized manner.
- Attends staff meetings.
- Ability to complete assigned tasks in the time allotted without direct supervision.
- A commitment to outstanding client service.
- Ability to lift objects weighing 30 pounds.
- Preferred: Knowledge of veterinary medical terminology and procedures.
- Preferred: General computer knowledge.
- Preferred: At least 1 year of recent experience in an office or grooming environment.
- Must be at least 18 years of age.
- Supports the goals and mission of our facility.
- Must be able to pass background check
- Must be able to pass drug screening
Our CCS must be up-beat, friendly, and willing to go above and beyond for our clients.
Benefits Include:
- Veterinary Service Benefits
- Paid Time Off
Job Type: Part-time
Pay: $10.00 - $15.00 per hour
Benefits:
- 401(k) matching
- Flexible schedule
- Paid time off
Experience:
- Customer service: 1 year (Required)
Work Location: In person
Salary : $10 - $15