What are the responsibilities and job description for the Customer Support Analyst position at Ellington Cyber Academy?
Ellington Solutions is seeking out qualified candidates that will:
The qualified candidate will have:
- Provide Tier 1 and 2 support for software and hardware issues
- Offer technical advice, guidance, and informal training to customers using hardware and software
- Troubleshoot and resolve routine technical problems by identifying faults and symptoms using established procedures
- Perform root cause analysis and develop checklists for common issues
- Recommend preventative procedures and controls
- Maintain a knowledge database and call tracking database to enhance problem resolution quality
- Collaborate within a team by sharing information and assisting with calls
The qualified candidate will have:
- U.S. Citizenship (Required)
- At least 2 years of experience in the IT field, with proven proficiency in basic to moderately complex hardware and software products, as well as strong problem-solving and troubleshooting abilities
- A Bachelor's Degree in Computer Science, Information Systems, or a related discipline, or equivalent professional experience
