What are the responsibilities and job description for the Customer Support Manager position at Ellington Solutions?
Ellington Solutions is seeking out qualified candidates that will:
- Oversee employees by maintaining regular communication, inspiring, training, assessing, planning, and guiding their tasks.
- Assist in resolving issues related to computer systems and associated software.
- Acquire knowledge and offer technical support and routine maintenance for specialized software applications.
- Provide assistance for various IT-related hardware devices, including networked printers and smartphones.
- Conduct advanced troubleshooting to identify the root cause of issues.
- Set up, configure, and offer support for Service Desk tickets as assigned.
- Facilitate or organize Audio Visual (AV) and Video Conferencing (VC) support as necessary. Assist with the reservation, setup, and troubleshooting of AV and VC equipment.
Requirements
The qualified candidate will have:
- U.S. Citizenship (Required)
- 5 to 10 years of experience in the IT field.
- Expertise in Microsoft products, encompassing operating systems, the office suite, and Outlook within a networked setting.
- In-depth understanding of computer software, hardware, and firmware associated with personal computers and both local area and wide area networks.
- Proficient in the installation, technical support, and troubleshooting of software applications, operating systems, and personal computer hardware.
- Possess strong soft skills in planning, organization, management, communication, documentation, and adherence to policy compliance.
