What are the responsibilities and job description for the SERVICE MANAGER - HVAC/R AND MECHANICAL -PHILA position at Elliott-Lewis | Sautter Crane | AA Duckett?
SERVICE MANAGER - HVAC/R AND MECHANICAL
Position Overview:
Seeking a highly motivated Service Manager, with experience and an entrepreneurial mindset to join our team to be responsible for a team of HVAC mechanics. The successful candidate must possess advanced technical experience in the HVAC/R industry. The ideal candidate will be seeking a long-term relationship with an employer to further their career. This is a full-time and exempt (salaried) position.
About Company:
Since 1905, Elliott-Lewis and its family of companies have a reputation of being a premier provider of Mechanical Services, Facilities Management, and Crane Rentals. Elliott-Lewis Corporation is a full-service HVAC/R (Heating, Ventilation and Air Conditioning/Refrigeration) contractor. The Mechanical Services deparment provides maintenance, repair and operations, as well as new installations, replacements, design/build and building automation control services to commercial, industrial and governmental customers.
Role and Responsibilities
- Promote and ensure customer satisfaction throughout service operations group including answering client questions realted to services provided.
- Provide internal support to the Service Department as a whole
- Coordinate your team’s daily schedule with our dispatch department.
- Provide technical support and direction to field service technicians and ensure that proper service techniques are utilized.
- Conduct site surveys, estimates, and follow through on small projects.
- Provide technical estimating support to sales personnel.
- Performs project and account management tasks including but not limited to managing, supervising, planning, and communicating.
- Multi-task in a way that allows for proper coordination of all service department activities.
- Be detail oriented with a strong understanding of customer service and employee relations.
- Successfully operate in a dynamic environment to ensure business objectives are met.
- Efficiently plan, coordinate, and oversee field service operations.
- Identify work flow weaknesses and implement corrective action.
Required Skills:
- Minimum of 8 years of field experience working for a mechanical contractor in the industry
- Excellent verbal and written communication skills
- Balance communications between internal and external customers at all levels
- Capable of pivoting between small and large sized projects and respective change orders
- Proficiency in Microsoft Office, specifically: Excel, Word, and Outlook
- Soft skills: Organized, self-motivated, and detail-oriented
Preferred Skills (not required to apply)
- Microsoft Dynamics/GP (an accounting software) experience highly desired
- DocLink software (an Accounts Payable SAAS) experience highly desired
- Microsoft Office experience in SharePoint and Teams
- Experience with DocuSign
- Bachelor Degree preferred but not required
Physical Requirements
- Regularly requires a high degree of mental effort, talk and hear, gross and fine manipulation, read both print and screens for extended periods of time.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
- Regularly required to walk and sit
- Occasionally required to reach with hands and arms, lift 25 lbs. max, stand and stoop, kneel, or crouch, and climb stairs
- Expected to work in a loud level of volume environment.
Compensation:
- Elliott-Lewis offers a robust compensation package including:
- Competitive base salary,
- Annual raises,
- Annual bonuses,
- 401k Retirement Plan with generous company match,
- Two weeks’ vacation during first year at entry-level with more earned for greater tenure,
- Sick Pay,
- Medical / Health Insurance Plans,
- Dental coverage,
- Additional voluntary benefits including several life insurance options, accident insurance, several disability insurance options, and more.
We recognize that great talent can come from a variety of backgrounds. We are an equal opportunity employer committed to affirmative action and diversity. Background, MVR checks, and drug tests are performed for all positions.
Equal Opportunity Employer including Disability/Vets
