What are the responsibilities and job description for the Customer Experience Specialist position at Elliott Tool Technologies?
Customer Experience Specialist
Elliott Tool Technologies seeks a Customer Experience Specialist to be part of our growth journey. If you’re a goal-driven sales professional, eager to solve customer challenges, and ready to grow, you’re the candidate we want.
Why Choose Elliott Tool?
- Exciting industry with opportunities for growth.
- Comprehensive training and mentorship.
- Professional development and continuous learning.
- Culture that values integrity, mutual accountability, and work-life balance.
- Stable, profitable company with 135 years of innovation and success.
- Average employee tenure of 11 years.
As a Customer Experience Specialist, you’ll be:
- Fielding calls and emails from clients.
- Collaborating with existing and potential customers to provide quotes.
- Following-up on quotes, enter customer orders into the system.
- Working cross-functionally with other departments to solve customer challenges.
- Completing tasks accurately and with a sense of urgency.
- Building quality relationships with clients in different industries.
What’s a typical day like?
Imagine receiving a phone call from a customer who needs quality specialty tooling and equipment to complete a job. They needed it “yesterday”. Every hour that production is down costs the customer $100,000 or more. If they cannot get the tooling and equipment they need, they lose a lot of money! They are counting on you to provide the best solution. Can you deliver?
In talking with them, they think that they need a custom part. It is 1 PM. UPS picks up at 5 PM. You lead a collaborative effort that includes Engineering, Manufacturing, and Shipping and Receiving to solve this customer’s challenge. Within 30 minutes you follow up with the customer to confirm their order with a promise to deliver.
Working with the team, the order is completed and ready to ship by 4:55 PM. The items ship today. You follow up with the customer and provide them with tracking information. The customer receives the tooling and equipment the next day and gets the operation up and running again!
In the Sales Team huddle the next morning, you share this success with the team and highlight aspects of the sales process that helped you discover the needs of the customer. Later that day, the customer calls you to thank you for saving the day. They are so impressed with the quality of the tooling and the service they received that they begin referring their co-workers from other locations. You pass those referrals on to a sales rep so they can conduct the prospecting calls which frees up your time to continue to provide exceptional service!
We are looking for a Customer Experience Specialist. Do you have what it takes?
- Bilingual (English/Spanish): You possess native or professional proficiency for effective multicultural communication and customer engagement.
- Goal-Oriented: You excel at tracking and achieving consistent results.
- Reliable and Ambitious: Self-motivated and diligent, you deliver on promises and relentlessly pursue growth.
- Team Player: Confidence and humility are in your nature, and self-promotion isn't your style.
- Eager Learner: Open to learning and improvement, you're ready to absorb and apply new techniques to elevate your performance.
- Mechanically Inclined: Beyond learning, you possess a natural ability to understand how mechanical systems work.
- Locally Based: You reside within a sustainable commute of Texas City, TX.
If you’re ready to be part of our growth journey, we’d love to hear from you.
Salary : $100,000
