Patient Access Representative I

Ellis Medicine has GENEROUS and FLEXIBLE benefits offerings!

Questions?  Connect with a recruiter at:  recruitment@ellismedicine.org

The Patient Access Representative I perform duties to assist with the information needed to improve patient flow and collaborate with various departments providing services.  Conducts registration interview with patient or patient’s representative to gather demographic and financial information required for hospital admission and/or outpatient service.

EDUCATION AND EXPERIENCE REQUIREMENTS:

Education:      High School diploma or equivalent required.  Associate’s degree preferred.   

Experience:    1 year related experience in a healthcare setting is preferred.

Certification:    Registered Health Information Technician (RHIT) or Registered Health Information Administrator (RHIA) preferred. 

GUIDING BEHAVIORS:

• Communication:  Listen to understand, before seeking to be understood.
• Collaboration:  Deliver outstanding service ensuring that safety comes first.
• Compassion:  Serve every person with empathy, dignity, and compassion.

PHYSICAL REQUIREMENTS:

• Should be able to push/pull, lift/move 15 lb., be able to perform moderately difficult manual manipulations such as using a keyboard, writing, and filing for extended periods of time, must be able to perform tasks which require hand-eye coordination such as data entry, typing and using photo copiers.  Mobility requirements may include the ability to be stationary at a workstation for a prolonged period time in addition to being able to squat or be mobile for a reasonable length of time and distance.  Communication requirements include the ability to comprehend the spoken English language in addition to being able to communicate and read the English language.

RESPONSIBILITIES OF THE POSITION:

• Performs duties to assist with the information needed to improve patient flow and collaborate with various departments providing services.
• Responsible for patient check in and registration, insurance verification, collection of copayments or self pay, accurate record keeping of flow and financial objectives.
• Obtain and verify accurate completion of necessary supporting documentation such as insurance forms, copies of insurance cards, assignment of benefits, etc., and route appropriately to ensure proper coding and billing charges.
• Provide patients with forms and/or documentation required by Federal and State regulatory agencies; Bill of Rights, Financial Obligations Summary, Privacy Notice, etc.
• Review patient charts for completion to ensure accurate and timely processing of information through various systems.
• Assign patient rooms upon arrival of all patients, monitors room availability and turnover.
• Monitors Emergency Department tracking board and keeps data current with patient location and complaint. 
• Facilitates in gathering accurate patient billing information.
• Performs collections of patients with outstanding accounts receivable. Accurately estimates the patient liability (copayments, deductibles, coinsurances, deposits, etc. via obtaining accurate demographic and financial information.
• Receives and processes patient payments. Maintains necessary petty cash to properly service and receive payments.
• Answers patient inquired regarding their liability and being able to explain the variables involved. 
• Properly receipting and forwarding all copies of patient payment receipts posting to the patient’s account in Sorian Financials. 
• Perform end of day dutites closing and reconciliation duties in Sorian Financials and reconcile deposit slips.
• Serves as a resource for Emergency Department staff and EMS crews.
• Assists in coordinating transportation for discharges and/or other activities as necessary.
• Communicate clearly and respond in a courteous and timely manner to patients, patients’ families and staff requests and provide necessary information in order to deliver a high level of customer service. 
• Conducts surveys and collects statistics upon request.
• Provide for on--job for new employees.
• Complete required training as assigned; Doc training for “Medical Look Test” and Medical Terminology/Competency.  
• Adhere to patient privacy policies and procedures, maintain confidentiality.
• Adhere to the Making Ellis Exceptional (MEE) Behaviors & Standards, and initiate, promote, and support change initiatives.

Ellis Medicine is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex/gender, age, national origin, disability, genetic information, predisposition or carrier status, military or veteran status, prior arrest, or conviction record, marital or familial status, sexual orientation, transgender status, gender identity, gender expression, reproductive health decisions, or domestic violence victim status.

Salary Range:  $15.84-22.96     /hour                   Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.