Pharmacist - Retail

BASIC FUNCTION:

The primary purpose of this position is to assist customers with their health care needs by filling prescriptions, providing excellent customer service, and assisting with supervising Pharmacy associates. Frequent independent judgments are essential. The incumbent is also required to perform all tasks in a safe manner consistent with corporate policies and state and federal laws.

EDUCATION AND EXPERIENCE REQUIREMENTS:

 Bachelor of Science degree in Pharmacy or a Doctor of Pharmacy degree

• Must be licensed to practice in New York State and possess Immunization Certification through an accredited organization (i.e., APHA)
• Experience in retail pharmacy management is preferred.
• Exceptional customer service and verbal and written communication skills.
• Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals.
• Ability to multi-task and manage multiple priorities in a fast-paced environment.
• Ability to preserve confidential information.

GUIDING BEHAVIORS:

• Communication:  Listen to understand, before seeking to be understood.
• Collaboration:  Deliver outstanding service ensuring that safety comes first.
• Compassion:  Serve every person with empathy, dignity, and compassion.

PRIMARY RESPONSIBILITIES OF THE POSITION:

• Ensure the accuracy and appropriateness of all prescriptions filled by completing Drug Utilization Review and Final Quality Assurance, applicable to state and federal Board of Pharmacy regulations.
• Build profitable business and script growth through recommended clinical programs including appropriate immunization and when available MTM (Medication Therapy Management), DCS (Diabetes Care Specialist), and all ongoing other programs as identified.
• Oversee the daily activities of the Pharmacy department.
• Counsel customers about medications filled at the pharmacy.
• Ensure growth and profitability of Pharmacy Department.
• Handle and resolve customer issues, complaints, and questions to build customer trust and loyalty.
• Comply with all federal and state laws and regulations.
• Interact with physicians to gain additional information about customers and prescriptions to be filled.
• Ensure excellent customer service by Pharmacy associates.
• Maintain a clean and efficient Pharmacy department.
• Provide leadership and development for associates by communicating career opportunities, providing regular performance feedback, and demonstrating leadership behaviors.
• Maintain appropriate security of the Pharmacy department.
• Maintain reports for controlled, outdated, and recalled medications, and prescription and customer files.
• Manage pharmacy inventory at acceptable levels to fulfill customer need.
• Ensure compliance with all policies and procedures for controlled substance dispensing and record keeping.
• Prioritize Pharmacy Department tasks and follow through to ensure all tasks are completed in a timely manner. Including, but not limited to cycle counts, inventory management and will-calls to customers.
• Directly supervises Pharmacy Technicians, Interns and Pharmacy support personnel and carries out supervisory responsibilities in accordance with Ellis Medicine policies and applicable laws.  Responsibilities include interviewing, hiring, training, directing, scheduling, rewarding, and disciplining associates; appraising associate performance; and resolving complaints.

Ellis Medicine is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex/gender, age, national origin, disability, genetic information, predisposition or carrier status, military or veteran status, prior arrest, or conviction record, marital or familial status, sexual orientation, transgender status, gender identity, gender expression, reproductive health decisions, or domestic violence victim status.