Legal Client Intake Specialist

At Ellis Porter, our goal is to improve the immigration experience for employers and individuals so they can thrive in a smaller world. To do this, we've built a team of dedicated immigration professionals (we call them Porters) who believe passionately in the economic and cultural benefits that immigration provides to America, and who excel at providing our clients with refreshingly clear guidance, uniquely creative strategies and remarkably responsive service, all with genuine empathy and a personal touch.

Immigration law is very complex and full of constant challenges, but the Ellis Porter team embraces the grind because we love what we do, and who we do it with, and we find great satisfaction in knowing that our work positively, and intimately, impacts our clients. As a result of our unique approach to delivering immigration legal services, we continue to experience considerable growth, so this is a very exciting time to join the Ellis Porter Team!

Our Culture:

We're also very proud of (and protective of) our culture at Ellis Porter. It's not what you would expect from a typical law firm, because we're not a typical law firm. We take our work seriously, but not ourselves. We don't tolerate drama, and jerks are not allowed. We strive to create an inspiring, authentic, comfortable, and flexible work environment where you are respected, encouraged to bring your whole self to work, and challenged to continue your growth as an immigration professional.

Position Summary:

The Client Intake Specialist plays an important role in helping Ellis Porter deliver a remarkable immigration experience to our clients. As a Client Intake Specialist, you will leverage your excellent communication skills and positive attitude to make sure that Ellis Porters clients are handled with a high level of attention because you take pride in going the extra mile to help us exceed their service expectations. You embrace the challenges of working on the front lines of client service. You welcome client service challenges and see them as opportunities to demonstrate Ellis Porters professionalism, empathy and commitment to making things right with our clients. You find it very rewarding to help make our clients from all around the world feel like they are part of the Ellis Porter family.

Please note - although this role is remote and open to applicants across the United States, the work must be performed within the United States.

What you'll be doing:

• Handle client inquiries professionally and promptly through phone and email.
• Screen potential clients through initial consultations to evaluate case eligibility and collect relevant information.
• Work with attorneys and case managers to ensure smooth case assignments and transitions from intake to representation.
• Guide clients through the intake process with empathy and professionalism, addressing all questions and concerns clearly.
• Keep detailed, current records of potential client interactions and potential case details
• Review client records for quality using our client management system
• Ability to collaborate effectively with team members, follow instructions accurately, and show proactive initiative.
• Utilizes software and workflows to process client and matter intake information.
  

What skills and experience you'll bring with you:

• Previous experience working in customer service, administrative or other public-facing role with emphasis on high levels of service
• Excellent communication/people skills and an infectiously positive attitude
• Demonstrating cultural sensitivity and appreciating diversity
• Passion for delivering amazing client service
• Team player and you treat coworkers with courtesy and respect
• Strong organizational skills and high levels of attention to detail
• Professional, reliable, and accountable
• Possessing technical capabilities to work in various platforms MS Office, Hubspot & firm-specific programs
• Recognizing immigrants as amazing people who make positive contributions to Americas economy and cultural diversity and you find it very rewarding to be able to help immigrants, and their employers, achieve their U.S. immigration goals

What we'll provide to you:

• An opportunity to do challenging and highly rewarding work at a fast-growing firm with an inspiring mission
• An opportunity to work with smart, creative, dedicated, and supportive immigration professionals who are quality human beings and enjoyable to be around
• A firm culture that embraces diversity and celebrates international cultures
• People-centered workplace policies
• Competitive compensation, health/dental/vision/life insurance benefits and a 401(k) with employer matching contributions

Does this position, and our culture, seem like a good fit for you? If so, we would love to speak with you about joining the Ellis Porter team!

Ellis Porter provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

NON-SOLICITATION STATEMENT:

No agencies please. Ellis Porter (EP) recruits candidates exclusively utilizing our internal Talent Acquisition team. EP does not accept any liability for fees for resumes from recruiters or employment agencies (Agency), without a binding, written recruitment agreement between EP and Agency describing the services and specific job openings (Agreement). EP may consider any candidate for whom an Agency has submitted an unsolicited resume and explicitly reserves the right to hire those candidate(s) without any financial obligation to the Agency, unless an Agreement is in place. Any email or verbal contacts with any person within EP is inadequate to create a binding agreement. Agencies without an Agreement are requested not to contact any employees of EP with recruiting inquiries or resumes.