Patient Access Representative,

Ellsworth County Medical Center is looking for a part-time Patient Access Representative to join our team. The ideal candidate thrives in a patient-focused, team-based environment, and actively commits to our mission of Improving Lives. Additionally, candidates should have excellent customer service skills and the ability to effectively communicate with patients and team members.

Duties & Responsibilities:
The role of the Patient Access Representative is to interview patient and/or their representative to obtain demographic and financial information. Identify available payer sources and record information required for registration. Review and assist patients to complete all required documentation for completeness and appropriate signatures. Verify insurance information and eligibility. Collect co-payments, deposits, and deductibles. Answer phones, schedule appointments, transfer calls appropriately, compose messages, and provide general information

Schedule: 16-24hs/ week, Monday-Friday, 8am-5pm

Salary: Starting at $14/hr

Benefits:
Comprehensive benefits package including health, dental, vision, and life insurance
Paid Time Off (PTO) 40 hours immediately upon hire
Short and long-term disability insurance
Extended illness benefit
Flexible spending account
Educational opportunities
Organizational discounts
Retirement plans
Wellness Center membership
Flexible scheduling
Enjoy a healthy work/life balance while working in a patient-focused, team-based environment

Primary Duties:

Registration & Admissions:

• Assist patients in either Hospital or Clinic.
• Interview patient and/or patient representative, collect and record all required financial information, third party liability and/or workers compensation information.
• Verify and update patient demographics.
• Appropriate paperwork signed electronically on the iPad.
• Verify patient's identification and insurance eligibility and benefits.
• Scan patients insurance card(s) every 6 months or as new insurance card(s) are presented.
• Work with or refer to Financial Counselor for patients who seek financial assistance or obligation, as necessary.

Phones:

• Answer incoming calls, reply to patient inquiries, determine if call is urgent, emergent, or routine, by listening to the patient and handle as appropriate.

• Utilize electronic health record (HER) to verify and provide information to patient.
• Prioritize patients need and offer alternatives to patient when appropriate.

Appointment Scheduling:

• Determine type of appointment needed, appointment availability and schedule accordingly.
• Schedule, reschedule and/or verify appointments.
• Notify patient of appointment and/or scheduling changes by telephone as directed.
• Confirm appointment date, time, and the provider with whom the appointment is scheduled.

Phone Messages:

• Compose messages to providers or other medical group based on patient requests.
• Based on discussion with patient, document level of urgency or routine and handle as appropriate.
• Respond in a courteous and professional manner to general questions, utilizing EHR to verify message status, result(s) status, etc.
• Phone messages should be well composed and include verified information, specifically contact information scheduled.

Other Clerical duties include, but are not limited to:

• Train and orient new or less experienced personnel.
• Serve as resource person to co-workers and assist in problem solving.
• Initiate phone calls to physicians or other medical office staff, when needed, to assist members of the team.
• Filing, faxing, scanning, processing of mail, supplies, printing, answering, and redirecting calls for other departments, as needed.
• Assist in Quality Improvement projects and programs.
• Establish & maintain courteous, cooperative relations when interacting w/ other personnel.

• May be required to cross-train and support other departments, as needed.
• Perform other activities and duties as directed.

Education:

• High School Diploma or equivalent required.

Experience:

• Minimum 1-2 years experience in a fast-paced clinic setting preferred.

Skills:

• Excellent skills in organization, prioritization, and multi-tasking
• Ability to manage multiple concurrent projects
• Excellent interpersonal and technical skills
• Strong attention to detail
• Excellent verbal and written communication skills with ability to explain diverse technical problems in easy-to-understand language
• Strong independent judgment and decision-making skills
• Strong computer skills, including Microsoft Office and EHR experience
• Ability to maintain composure under stressful situations
• Maintain strict confidentiality in all aspects of job performance

Certifications/ Registrations:

• N/A