What are the responsibilities and job description for the Program Manager- U.S. Customs and Border Protection (CBP) position at Ellumen?
Program Manager – U.S. Customs and Border Protection (CBP) Office of Information and Technology (OIT) Office of the Chief Technology Officer (CTO)- Ashburn, VA 20147
Ellumen is a leading federal IT provider headquartered in Silver Spring, MD. A three-time Top Workplace, we specialize in delivering a broad range of IT and ancillary services to government and commercial clients. Our team is committed to advancing technology solutions, and we are currently seeking an experienced Program Manager to join us in supporting the U.S. Customs and Border Protection (CBP) in enhancing their technology and operations.
Ellumen is seeking a Program Manager who will be responsible for overseeing the enhancement, development, and maintenance of the CBP Translate application, a vital tool used by U.S. Customs and Border Protection (CBP) officers to communicate with travelers in over 100 languages. The role focuses on improving the application's user interface, functionality, performance, and integration across mobile and web platforms, ensuring a seamless translation experience.
Key Responsibilities:
Qualifications:
We are committed to fostering an inclusive and professional work environment. As an equal opportunity employer, we consider all qualified applicants for employment without regard to legally protected characteristics. We offer comprehensive healthcare benefits, which will be discussed in detail prior to your first interview.
We are committed to creating a diverse environment and proud to be an equal opportunity/affirmative action employer. Applicants can learn more about the company's status as an equal opportunity employer by viewing the federal "EEO is the Law" poster at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, disability, age, or protected veteran status.
We offer comprehensive healthcare benefits, which will be discussed in detail prior to your first interview.
XJ6
Ellumen is a leading federal IT provider headquartered in Silver Spring, MD. A three-time Top Workplace, we specialize in delivering a broad range of IT and ancillary services to government and commercial clients. Our team is committed to advancing technology solutions, and we are currently seeking an experienced Program Manager to join us in supporting the U.S. Customs and Border Protection (CBP) in enhancing their technology and operations.
Ellumen is seeking a Program Manager who will be responsible for overseeing the enhancement, development, and maintenance of the CBP Translate application, a vital tool used by U.S. Customs and Border Protection (CBP) officers to communicate with travelers in over 100 languages. The role focuses on improving the application's user interface, functionality, performance, and integration across mobile and web platforms, ensuring a seamless translation experience.
Key Responsibilities:
- Project Oversight:
- Lead the program to enhance and maintain the CBP Translate application across iOS, Android, and web platforms.
- Track, report, and ensure the completion of key milestones, accomplishments, and deployments.
- Manage project schedule updates, including the status of ongoing tasks, remediation plans, and external support requests.
- Track sprint progress, report burn-down charts, velocity, blockers, and risks, while implementing effective risk mitigation strategies.
- Documentation and Reporting:
- Develop and maintain comprehensive project documentation such as standard operating procedures, requirements traceability matrices, lessons learned, and issue logs.
- Create and update system architecture, interface diagrams, and system lifecycle documentation.
- Maintain and update API documentation for both developers and integrated systems.
- Prepare executive-level reports, presentations, and talking points for leadership, ensuring strategic communication.
- Maintain an organized document repository to ensure easy access to the most up-to-date documentation.
- Collaboration and Communication:
- Ensure effective communication and coordination among stakeholders, including leadership, developers, and external teams.
- Collaborate with development teams on sprint updates, production issues, and user impact metrics.
- Oversee the release and patch management process, ensuring compliance with deployment standards and detailed documentation.
- Technology Management:
- Manage the CBP Translate application’s technical stack, including frameworks such as Angular, Spring Boot, Flutter, and Kubernetes.
- Collaborate with development teams using languages such as Dart, Java, JavaScript/TypeScript, Swift, Groovy, SQL, and HTML/CSS.
- Ensure successful integration and optimal performance of the application across mobile and web platforms.
- Risk and Issue Management:
- Identify and mitigate blockers, challenges, and production bugs impacting the CBP Translate application.
- Lead efforts to resolve outages or user impacts, ensuring timely communication of mitigation strategies and updates.
Qualifications:
- Experience:
- 5 years of proven experience as a Program Manager or Project Manager in a technology-driven environment, preferably within the federal government.
- Demonstrated experience overseeing software development and maintenance, managing cross-functional teams, and delivering complex technology solutions.
- Experience with mobile application development (iOS and Android) and web-based platforms (Windows, macOS).
- Security Clearance:
- U.S. Citizenship with the ability to obtain and maintain DHS clearance (Active CBP Clearance preferred).
- Skills and Abilities:
- Strong organizational and leadership skills, with a proven ability to manage multiple tasks in a fast-paced environment.
- Excellent communication skills, both written and verbal, to engage with leadership, technical teams, and stakeholders at all levels.
- Solid problem-solving and risk management experience.
- Ability to work effectively under pressure and adapt to changing project needs.
- Technical Skills:
- Proficiency with project management tools and methodologies (Agile, Scrum, etc.).
- Experience with the following technology stacks:
- Frameworks/Software Stacks: Angular, Spring Boot, Flutter, Kubernetes
- Languages: Dart, Java, JavaScript/TypeScript, Swift, Groovy, SQL, HTML/CSS
- Tools: Firebase, Gradle
We are committed to fostering an inclusive and professional work environment. As an equal opportunity employer, we consider all qualified applicants for employment without regard to legally protected characteristics. We offer comprehensive healthcare benefits, which will be discussed in detail prior to your first interview.
We are committed to creating a diverse environment and proud to be an equal opportunity/affirmative action employer. Applicants can learn more about the company's status as an equal opportunity employer by viewing the federal "EEO is the Law" poster at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, disability, age, or protected veteran status.
We offer comprehensive healthcare benefits, which will be discussed in detail prior to your first interview.
XJ6
