What are the responsibilities and job description for the ELM CHEVROLET CO INC is hiring: Automotive Service Writer in Elmira position at ELM CHEVROLET CO INC?
Job Description
Job Description
About Us : Elm Chevrolet is a customer-focused automotive service center dedicated to providing high-quality repairs and maintenance with exceptional customer service. We are currently seeking a personable and knowledgeable Service Advisor / Writer to join our team and help ensure our customers receive the best possible service experience.
Key Responsibilities :
- Greet customers warmly and assess their service needs.
- Communicate effectively with customers to determine their automotive concerns and explain the necessary repairs and services.
- Prepare detailed service estimates and provide clear explanations of work required.
- Schedule service appointments and manage the workflow in the shop.
- Coordinate with technicians to ensure timely and accurate completion of repairs.
- Maintain customer records, including detailed notes on services performed and customer preferences.
- Follow up with customers after service to ensure satisfaction and address any concerns.
- Handle customer inquiries, complaints, and feedback professionally and efficiently.
- Utilize computer systems to manage appointments, update records, and process transactions.
Requirements :
Benefits :