What are the responsibilities and job description for the Community Operations Coordinator position at Elme Communities?
COMMUNITY OPERATIONS COORDINATOR
WHY WORK FOR ELME COMMUNITIES?
Elme Communities elevates the living experience for value-conscious renters. We are firm in our belief that everyone, regardless of income level, can take pride in the place they call home, enjoy consistently remarkable service, and a well-maintained community. With a focus on middle-income renters, and as part of this experience, compassionate customer service, respectful communication, timely, quality repairs, and swift, empathetic follow-through are at the heart of our customer journey. If this resonates with you, you might be a great addition to our growing team.
When you join our Leasing and Resident Experience team as a Community Operations Coordinator, you are joining a passionate team of creatives dedicated to nurturing belonging in our apartment communities. This position can lead to other opportunities in our property management career path.
PRIMARY RESPONSIBILITIES:
Trust Builder and Ambassador of Exceptional Resident Experiences
- Elevate the customer service experience for existing and prospective residents in accordance with brand standards.
- Convert leads into community tours by following up with all prospects and providing helpful and compelling information about the community and neighborhood.
- Contribute to desired occupancy levels by coordinating tours of the community with the leasing team.
- Plan and execute meaningful events and activities that engage residents and foster a sense of community.
- Build brand loyalty and contribute to achieving resident retention goals by ensuring a consistently positive experience and a meticulously cared for community.
- Generate awareness, interest, and excitement about the community via social media.
- Encourage happy customers to share experiences by writing reviews on social networking sites.
- Contribute to resident satisfaction and retention efforts with smiles, empathy, empowered execution, and a commitment to achieving team goals.
- Maintain organized front desk and package rooms logs, and club room and freight elevator reservations.
- Keep meticulous customer records by consistently documenting activity in the Company CRM system (Yardi).
- Champion Company values and operations standards.
- Demonstrate your learning agility by owning your path to professional development and advancement.
OUR IDEAL TEAM MEMBER:
- Has a passion for people and community. We welcome everyone!
- Has a college degree or applicable lived experience.
- Has event planning and coordination experience.
- Enjoys a flexible schedule that includes working weekends.
- Takes pride in their exceptional and responsible communication and marketing skills: written, verbal, social media.
- Digitally proficient in Excel, Word, PPT.
- Is experienced with CRM systems and/or industry specific management software, such as Yardi.
- Champions commitment to a culture of belonging through diversity, equity, inclusion & accessibility initiatives.
- Demonstrates resilience and commitment to deliver and be accountable for results.
The hourly range for this role is $20.00-$22.00 (subject to experience)
Additional Compensation: In addition to the base salary, this role may be eligible to participate in our monthly and annual bonus programs, which may include leasing commissions, renewal bonuses, and spot awards.
TEAM MEMBER BENEFITS:
Elme Communities is excited to offer full-time team members a suite of benefits designed to support you both in and out of the office. Here's what you can expect:
- 401(k) Matching: Plan for your future with our generous 401(k) matching program.
- Dental Insurance: Keep your smile bright with our comprehensive dental coverage.
- Health Insurance: Choose from 3 plan options to find the perfect fit for your healthcare needs.
- Life Insurance: Gain peace of mind for you and your loved ones with our company-paid life insurance policy.
- Disability Insurance: We've got you covered with both short-term and long-term disability insurance.
- Paid Time Off: Recharge and relax with our paid time off policy.
- Paid Holidays: Celebrate life's moments with paid time off on holidays.
- Pet Insurance: Because we know your furry friends are family too!
- Rent Discount: Enjoy a 30% discount on rent at any of our communities to make your living situation more affordable and stress-free.
Elme Communities is an Equal Opportunity Employer. We welcome and support an inclusive workplace culture.
Salary : $20 - $22
