What are the responsibilities and job description for the Floating Leasing Ambassador position at Elme Communities?
FLOATING LEASING AMBASSADOR
WHY WORK FOR ELME COMMUNITIES?
Elme Communities elevates the living experience for value-conscious renters. We are firm in our belief that everyone, regardless of income level, can take pride in the place they call home, enjoy consistently remarkable service, and a well-maintained community. With a focus on middle-income renters, and as part of this experience, compassionate customer service, respectful communication, timely, quality repairs, and swift, empathetic follow-through are at the heart of our customer journey. If this resonates with you, you might be a great addition to our growing team.
When you join our Leasing and Resident Experience team as a Floating Leasing Ambassador, you are joining a passionate team dedicated to nurturing belonging in our apartment communities. This role is essential for progression on our leadership development career path.
PRIMARY RESPONSIBILITIES:
Trust Builder and Ambassador of Exceptional Resident Experiences
- This position will float between several communities based on a monthly schedule, and the individual may be required to travel to different communities as needed. Mileage will be paid for travel from the primary community to other communities.
- Elevate the customer service experience for existing and prospective residents in accordance with our service standards.
- Discover, engage, and advance each prospect at every stage in the customer journey with the goal of generating new leases and/or renewing existing leases.
- Contribute to resident satisfaction and retention efforts with smiles, empathy, empowered execution, and a commitment to achieving team goals.
- Demonstrate integrity and professionalism in dealing with residents, prospects, employees, and outside contacts.
- Diligently leverage phone, email, and online chat to effectively manage sales leads and convert inquiries into community tours.
- Be a community and neighborhood expert and proudly communicate the benefits and differentiators of leasing at your community.
- Champion Company values and operations standards.
- Demonstrate your learning agility by owning your path to professional development and advancement.
- Keep meticulous customer records by consistently documenting activity in the Company CRM system (Yardi).
Teamwork
- Be a positive role model and champion of company mission, vision, values, and operational standards of excellence.
- Support, motivate, and contribute to developing a diverse, high-performing team.
- Adhere to policies, procedures, safety, and compliance expectations consistently.
- Demonstrate your learning agility by taking ownership of your individual path to professional development and career advancement.
EDUCATION AND/OR EXPERIENCE
- Minimum 1 Year experience in property management, leasing, customer service or similar role preferred.
- Passion for customer service and/or strong desire for career progression in the property management industry.
- Takes pride in their exceptional and responsible communication and marketing skills including written, verbal, social media.
- Digitally proficient in Excel, Word, Power Point. Experience with CRM systems and/or industry specific management software, such as Yardi, a plus.
- Bachelors degree preferred.
OUR IDEAL TEAM MEMBER:
- Has a passion for people and community. We welcome everyone!
- Knowledge of MS Office (Excel and Word) required, as well as previous experience with industry specific management software, such as Yardi.
- Champions commitment to a culture of belonging through diversity, equity, inclusion & accessibility initiatives.
- Demonstrates resilience and commitment to deliver and be accountable for the results.
- Believes in the value of teamwork, understanding that we finish stronger together.
The hourly range for this role is $24.00-$26.00 (subject to experience)
Additional Compensation: In addition to the base salary, this role may be eligible to participate in our monthly and annual bonus programs, which may include leasing commissions, renewal bonuses, and spot awards.
TEAM MEMBER BENEFITS:
Elme Communities is excited to offer full-time team members a suite of benefits designed to support you both in and out of the office. Here's what you can expect:
- 401(k) Matching: Plan for your future with our generous 401(k) matching program.
- Dental Insurance: Keep your smile bright with our comprehensive dental coverage.
- Health Insurance: Choose from 3 plan options to find the perfect fit for your healthcare needs.
- Life Insurance: Gain peace of mind for you and your loved ones with our company-paid life insurance policy.
- Disability Insurance: We've got you covered with both short-term and long-term disability insurance.
- Paid Time Off: Recharge and relax with our paid time off policy.
- Paid Holidays: Celebrate life's moments with paid time off on holidays.
- Pet Insurance: Because we know your furry friends are family too!
- Rent Discount: Enjoy a 30% discount on rent at any of our communities to make your living situation more affordable and stress-free.
Elme Communities is an Equal Opportunity Employer. We welcome and support an inclusive workplace culture.
Salary : $24 - $26
