Leasing Manager

LEASING MANAGER

WHY WORK FOR ELME COMMUNITIES?

Elme Communities elevates the living experience for value-conscious renters. We are firm in our belief that everyone, regardless of income level, can take pride in the place they call home, enjoy consistently remarkable service, and a well-maintained community. With a focus on middle-income renters, and as part of this experience, compassionate customer service, respectful communication, timely, quality repairs, and swift, empathetic follow-through are at the heart of our customer journey.  If this resonates with you, you might be a great addition to our growing team. 

When you join our Leasing and Resident Experience team as a Leasing Manager, you are joining a passionate team dedicated to nurturing belonging in our apartment communities. This role is a pathway to community management opportunities.

PRIMARY RESPONSIBILITIES:

Trust Builder and Ambassador of Exceptional Resident Experiences

• Provide sales, customer service, and administrative leadership and support to the team and overall operation.
• Elevate the customer service experience for existing and prospective residents in accordance with brand standards.
• Discover, engage, and advance each prospect at every stage in the customer journey with the goal of generating new leases and/or renewing existing leases.
• Contribute to resident satisfaction and retention efforts with smiles, empathy, empowered execution, and a commitment to achieving team goals.
• Demonstrate integrity and professionalism in dealing with residents, prospects, employees, and outside contacts.
• Diligently leverage phone, email, and online chat to effectively manage sales leads and convert inquiries into community tours.
• Be a community and neighborhood expert and proudly communicate the benefits and differentiators of leasing at your community.  
• Champion Company values and operations standards.
• Demonstrate your learning agility by owning your path to professional development and advancement.
• Keep meticulous customer records by consistently documenting activity in the Company CRM system (Yardi).

Team Leadership and Development

• Be a positive role model and champion of company mission, vision, values, and operational standards of excellence.
• Contribute to hiring, inspiring, and developing a diverse, high-performing team.
• Take ownership in talent attraction and retention efforts by delivering exceptional candidate and employee experiences.
• Generously coach and mentor team members in their professional and leadership development efforts and facilitate participation in on the job and company directed learning programs.
• Ensure that policies, procedures, safety, and compliance expectations are clearly communicated and consistently met.
• Demonstrate your learning agility by taking ownership of your individual path to professional development and career advancement.

OUR IDEAL TEAM MEMBER:

• Be a positive role model and champion of company mission, vision, values, and operational standards of excellence.
• Contribute to hiring, inspiring, and developing a diverse, high-performing team.
• Take ownership in talent attraction and retention efforts by delivering exceptional candidate and employee experiences.
• Generously coach and mentor team members in their professional and leadership development efforts and facilitate participation in on the job and company directed learning programs.
• Ensure that policies, procedures, safety, and compliance expectations are clearly communicated and consistently met.
• Demonstrate your learning agility by taking ownership of your individual path to professional development and career advancement.

Salary : $24 - $36